Subject: RE:Please contact the customer - Ask a question #Ref 20241128003224275
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 29 Nov 2024 08:07:30 -0800

Hello John,

Thank you for reaching out. Upon checking with FedEx, your order with the tracking number 282032103952 has been delivered on 11/27/2024.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: John Patterson

Customer Order Number: 200012720949071

Purchase Order No: 108932643521420

Reason for Contact:  Ask a question

Item name/number:   Comfort Spaces Queen Size Comforter Set, 5-Piece Floral Bedding Set for All Season, Red/Black Queen Comforter Set with Bed Skirt, Bed Size: Queen, Actual Color: Red/Black, Theme: Comforter Set/844829306

Agent message:   Greetings,

The customer has reached out to us again claiming that they have not yet received the order. Please look into this issue and assist the customer accordingly.

Regards,
Walmart Customer Care.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team