From: "info@designerliving.com" Date: Wed, 27 Nov 2024 09:46:17 -0800 Subject: RE:Cancelled Order D24B100A7F #Ref 20241126003424251 Message-Id: To: "cindisu@yahoo.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hello Cynthia-

Thank you for your email. We = have forwarded your refund request to our refunds department. Based on thei= r latest update, our warehouse team confirmed that the package was received= by FedEx and opened a case to know the reason as to why there have been no= scans in the package.

We have contacted FedEx to update the= status of the case, FedEx informed us that they are still investigating an= d said that the investigation will take 5-10 business days. Once FedEx conf= irmed that the package is deemed lost, our refunds department will process = the refund request. Once you receive your refund you will be notified throu= gh email.

Sincerely,

Kyle

Designer Living

info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Customer Service Team,

I am writing to follow up on= a refund for order D24B100A7F, which I placed on October 10th, 2024, and i= ntended as a gift for my sister, Connie Stevens (address and email provided= below).

On October 20th, 2024, we contacted your c= ustomer service department to inquire about the order's status after it= had shipped. We spoke with a representative named Kyle, who, unfortu= nately, was unable to locate the order in your tracking system. = Given this, we requested a cancellation and were assured by Kyle that the r= efund would be credited back to my credit card within two business days.

It is now 4 business days since our conversation with = Kyle, and I have yet to see the refund reflected in my account. I und= erstand that unforeseen delays can occur, but I would appreciate it if you = could investigate this matter urgently. Could you please provide an u= pdate on the status of my refund and an estimated timeframe for when I can = expect the funds to be returned?

Thank you for your time = and assistance.

Sincerely,

Cynthia Such= ecki

101 West Champions Blvd

Rogers, AR 72758

cindisu@yah= oo.com

479.871.8689

Sister's Information (Recip= ient of Order):

Connie Stevens

118 Signature Drive

Farmin= gton, AR 72730

Connielouisestevens@gmail.com