From: "info@designerliving.com" Date: Thu, 21 Nov 2024 08:44:51 -0800 Subject: RE:Re: Re: Please contact the customer - Request cancel #Ref 20241120003124121 Message-Id: To: "c-5A085E6E9E044B488C75600E80D4DB29@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hi Laura,

Walmart has fulfilled and prepared your orde= r. If you experience any delays or issues, please contact Walmart directly,= as we did not process your order through our system. Since your order is n= ot in our records, any delay on our part is not possible.

Sincere= ly,

Giselle

Designer Living Customer Service

info@designe= rliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

That is interesting information= , that your records don't reflect my order with you via Walmart, while = Walmart has communicated the order was processing but your portion had dela= yed delivery. And today informed me as outlined in my earlier respons= e emails to you both.

So where is the glitch?

Laura

On Wed, Nov 20, 2024, 5:13 PM Designer Livin= g Inc. <s-5A085E6E9E044B488C75600E80D4DB29@relay.walmart.com> wrote:=

Hello Laura,

T= hank you for your response. Unfortunately, we are unable to process a refun= d or do something with your order because it was fulfilled by Walmart. We d= o not have any record of your order in our system. Any issues should be and= will be taken care by Walmart Customer Service.

Sincerel= y,
Giselle
Designer Living Customer Service
info@desi= gnerliving.com
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Hello all.
Order for multiple items placed November 15. Everything rece= ived except from Designer Living. Following messages from Walmart ite= m from DL delayed, but advised customer to contact their help desk. &n= bsp;

A typical delayed delivery date and expected deliver= y date is communicated to Walmart who informs the customer. Since tha= t did not happen i contacted the help desk for an update today per their me= ssage.

Today, November 20. Walmart help desk advised DL p= roduct was still out of stock and questionable if it would become available= . So I cancelled the order for the DL item.

Now suddenly DL is responsive, and has "shipped". If t= hat were the case Walmart would have known and updated new expected deliver= y date. But the order message about this item remained to contact the= Walmart help desk which I did today.

The order is cancel= ed.
Release my money in full.

Thank you.
Laur= a Harris

On Wed, Nov 20, 2024, 10:29 AM info@designerliving.com <s-5A085E6E9E044B488C75600E80D4DB29@relay.walmart.com<= /a>> wrote:
You have a message= from Designer Living Inc. - Walmart.com

Sales Order Id: 200012454426720
Item: None

Hello Lau= ra -

Thank you for your email. This order was shipped by = Walmart. We highly suggest that you contact Walmart cusotmer service to req= uest a cancellation regarding this order.

Sincerely,
<= p>Kyle
Designer Living

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Designer Living Inc.

** THIS IS AN ESCALATION= **

This is Walmart Customer Care, contacting you on beha= lf of the customer for the order below. The customer is receiving a copy of= this message.

Customer Name: Laur= a Harris
Customer Order Number: 200012454426720=
Purchase Order No: 108932124301428
Reason for Contact: Request cancel
Item n= ame/number: None/5059843863
Agent message: <= /strong> Cancellation is requested

What you need to do now:
1. Reply to this message to con= tact the customer, and do so within 48 hours, per the guidelines outlined i= n the Marketplace Seller Custom= er Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer = Service Team

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