Subject: RE:Re: Re: Please contact the customer - Request cancel #Ref 20241120003124121
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 21 Nov 2024 08:44:51 -0800

Hi Laura,

Walmart has fulfilled and prepared your order. If you experience any delays or issues, please contact Walmart directly, as we did not process your order through our system. Since your order is not in our records, any delay on our part is not possible.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

===============================================================================

That is interesting information, that your records don't reflect my order with you via Walmart, while Walmart has communicated the order was processing but your portion had delayed delivery.  And today informed me as outlined in my earlier response emails to you both.

So where is the glitch?

Laura

On Wed, Nov 20, 2024, 5:13 PM Designer Living Inc. <[email-masked]> wrote:

Hello Laura,

Thank you for your response. Unfortunately, we are unable to process a refund or do something with your order because it was fulfilled by Walmart. We do not have any record of your order in our system. Any issues should be and will be taken care by Walmart Customer Service.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

===============================================================================

Hello all.

Order for multiple items placed November 15.  Everything received except from Designer Living.  Following messages from Walmart item from DL delayed, but advised customer to contact their help desk.

A typical delayed delivery date and expected delivery date is communicated to Walmart who informs the customer.  Since that did not happen i contacted the help desk for an update today per their message.

Today, November 20. Walmart help desk advised DL product was still out of stock and questionable if it would become available.  So I cancelled the order for the DL item.

Now suddenly DL is responsive, and has "shipped".  If that were the case Walmart would have known and updated new expected delivery date.  But the order message about this item remained to contact the Walmart help desk which I did today.

The order is canceled.

Release my money in full.

Thank you.

Laura Harris

On Wed, Nov 20, 2024, 10:29 AM [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200012454426720

Item:   None

Hello Laura -

Thank you for your email. This order was shipped by Walmart. We highly suggest that you contact Walmart cusotmer service to request a cancellation regarding this order.

Sincerely,

Kyle

Designer Living

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Laura Harris

Customer Order Number: 200012454426720

Purchase Order No: 108932124301428

Reason for Contact:  Request cancel

Item name/number:   None/5059843863

Agent message:   Cancellation is requested

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team