From: "info@designerliving.com" Date: Wed, 20 Nov 2024 14:23:11 -0800 Subject: RE:Re: Message from Walmart.com Customer: Ask a question, 200012549438081 #Ref 20241120003124128 Message-Id: To: "c-443391D5A6B84A708A6B4648982DE3BA@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Ru= thAnn,

Thank you for the clarification= , and we are so sorry for the inconvenience.

We would be happy to send replacements. To proceed, please con= firm your shipping address.

Sincerely,=

Giselle

Designer Living Custome= r Service

info@d= esignerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Yes, the packa= ges were delivered but not everything was in the packages. Please review wh= at I have said below. The person at your company did not package the 3rd it= em. One package should have had two items in it.

Sent fro= m my iPhone

On Nov 20, 2024, at 3:12=E2=80=AFPM,= Designer Living Inc.

=EF=BB=BF
Hello RuthAnn-

FedEx = confirmed delivery of this package, and provided a photo of where the packa= ge delivered. Unfortunately based on these conditions, we are unable = to assist further with your claim at this time. You may want to file = a police report or file a claim with your home owner=E2=80=99s insurance.

Thank you,
Kyle
Customer Service Rep
De= signer Living
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Designer Living Inc.,=

RuthAnn Snodgrass wants to connect with you for th= e order below:

Customer Order Number:&n= bsp; 200012549438081
Purchase Order No: 10893= 2121902371
Reason for Contact: Ask a question=
Item name/number: Serta Plush Queen Top Heat= ed Plush Electric Mattress Pad, Auto Shut Off Ultra-Soft Waterproof Heating= Mattress Protector with Dual Controller and 10 Heat Settings White/1403366= 020

Customer Message:
I = received the order in two shipments. According to the shipment information,= one package was to have one item, and the second package contain two. &nbs= p;However, they each only included one item. I am requesting a refund= of the heated mattress pad or, alternatively, to have the item that was no= t shipped be sent to me.

What you need to do now:=
1. Reply to this message to contact the customer, and do so= within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank = you,
Your Walmart Customer Care Team

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