From: "info@designerliving.com" Date: Wed, 20 Nov 2024 14:20:10 -0800 Subject: RE:Re: RE:Please contact the customer - Where is my order #Ref 20241119003224106 Message-Id: To: "c-2A191A6BC7364FA6B3C36762260E43EE@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hello RuthAnn,<= /p>

Thank you for the clarification, and we are s= o sorry for the inconvenience.

W= e would be happy to send replacements. To proceed, please confirm your ship= ping address.

Sincerely, <= /p>

Giselle

Designer Living Customer Service = ;

info@designerliving.= com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D

Both shipments were received,= but only contained a total of 2 matress pads when i ordered three. O= ne shipment stated that it was to contain two, but only included one.

On Tuesday, November 19, 2024 at 03:12:06 PM CST, info@designe= rliving.com

You have a message from Designer = Living Inc. - Walmart.com

Sales Order Id: 200012549438081

Item: Serta Plush Queen Top Heated Plush Electric Mattress Pad, Auto S= hut Off Ultra-Soft Waterproof Heating Mattress Protector with Dual Controll= er and 10 Heat Settings White

Hello RuthAnn&n= bsp;/ Walmart -

I hope this email finds you well. I am r= eaching out to provide you with an update on the status of your recent orde= r number 200012549438081 and PO 108932121902371.

Up= on reviewing our records, I see that your order is delivered. You can track= the status of your order using the FedEX tracking number: 779976070443, 77= 9979953098.

Thank you for your patience and understandin= g. We appreciate your business and look forward to serving you again in the= future.

Best regards,

Jerson

Designer Livin= g Customer Service

info@designerliving.com &nb= sp;

Dear Designer Living Inc.&nbs= p;

** THIS IS AN ESCALATION **

This is = Walmart Customer Care, contacting you on behalf of the customer for the ord= er below. The customer is receiving a copy of this message.

=
Customer Name: RuthAnn Snodgrass
Cu= stomer Order Number: 200012549438081
Purchase O= rder No: 108932121902371
Reason for Contact: <= /strong> Where is my order
Item name/number: &= nbsp; Serta Plush Queen Top Heated Plush Electric Mattress Pad, Auto Shut O= ff Ultra-Soft Waterproof Heating Mattress Protector with Dual Controller an= d 10 Heat Settings White, Bed Size: Queen/1403366020
Agent m= essage: Hi this is Renato from Walmart. I am reaching out i= n behalf of RuthAnn Snodgrass about the Serta Plush Queen Top Heated Plush = Electric Mattress Pad, Auto Shut. She only dgot 2 out of the 3 that she ord= ered and is requesting a refund for this. Kindly assist them further with t= heir request. Order # 200012549438081 Thank you!

What you need to do now:
1. Reply to this messag= e to contact the customer, and do so within 48 hours, per the guidelines ou= tlined in the Marketplace Selle= r Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service= Team