From: "info@designerliving.com" Date: Wed, 20 Nov 2024 14:13:54 -0800 Subject: RE:Re: Please contact the customer - Request cancel #Ref 20241120003124121 Message-Id: To: "c-5A085E6E9E044B488C75600E80D4DB29@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Laura,

Thank you for your response. Unfortunatel= y, we are unable to process a refund or do something with your order becaus= e it was fulfilled by Walmart. We do not have any record of your order in o= ur system. Any issues should be and will be taken care by Walmart Customer = Service.

Sincerely,

Giselle

Desig= ner Living Customer Service

info@designerliving.com

=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D

Hello all.

Order for multiple items p= laced November 15. Everything received except from Designer Living.&n= bsp; Following messages from Walmart item from DL delayed, but advised cust= omer to contact their help desk.

A typical de= layed delivery date and expected delivery date is communicated to Walmart w= ho informs the customer. Since that did not happen i contacted the he= lp desk for an update today per their message.

Today, Nov= ember 20. Walmart help desk advised DL product was still out of stock and q= uestionable if it would become available. So I cancelled the order fo= r the DL item.

Now suddenly DL is responsive,= and has "shipped". If that were the case Walmart would hav= e known and updated new expected delivery date. But the order message= about this item remained to contact the Walmart help desk which I did toda= y.

The order is canceled.

Release my money in full.=

Thank you.

Laura Harris

On= Wed, Nov 20, 2024, 10:29 AM inf= o@designerliving.com <s-5A085E6E9E044B488C75600E80D4DB29@relay.walmart.= com> wrote:

You have a mes= sage from Designer Living Inc. - Walmart.com

=
Sales Order Id: 200012454426720
<= strong> Item: None

Hello = ;Laura -

Thank you for your email. This order was shipped= by Walmart. We highly suggest that you contact Walmart cusotmer service to= request a cancellation regarding this order.

Sincerely,<= /p>
Kyle
Designer Living

=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

=
Dear Designer Living Inc.

** THIS IS AN ESCA= LATION **

This is Walmart Customer Care, contacting you o= n behalf of the customer for the order below. The customer is receiving a c= opy of this message.

Customer Name:&nbs= p;Laura Harris
Customer Order Number: 200012454= 426720
Purchase Order No: 108932124301428
Reason for Contact: Request cancel
= Item name/number: None/5059843863
Agent mess= age: Cancellation is requested

<= p>What you need to do now:
1. Reply to this message = to contact the customer, and do so within 48 hours, per the guidelines outl= ined in the Marketplace Seller = Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer = Service Team

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