From: "info@designerliving.com" Date: Wed, 20 Nov 2024 14:30:22 -0800 Subject: RE:Re: Message from Walmart.com Customer: Ask a question, 200012549438081 #Ref 20241120003124128 Message-Id: To: "c-443391D5A6B84A708A6B4648982DE3BA@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello RuthAnn,

You may reach u= s at 888-879-8790.

Sincerely,

Giselle

Designer Living Customer Service

info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D

Is there a number I can call to better he= lp explain the issue?

Sent from my iPhone

On Nov 20, 2024, at 3:48=E2=80=AFPM, RuthAnn Snodgrass
=EF=BB=BFYes, the packages were delivered but not everyt= hing was in the packages. Please review what I have said below. The person = at your company did not package the 3rd item. One package should have had t= wo items in it.

Sent from my iPhone

On Nov 20, 2024, at 3:12=E2=80=AFPM, Designer Living Inc.
=EF=BB=BF
Hello RuthAnn-

FedEx confirmed delivery of this packag= e, and provided a photo of where the package delivered. Unfortunately= based on these conditions, we are unable to assist further with your claim= at this time. You may want to file a police report or file a claim w= ith your home owner=E2=80=99s insurance.

Thank you,
<= p>Kyle
Customer Service Rep
Designer Living
=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Designer Living Inc.,

RuthAnn = Snodgrass wants to connect with you for the order below:

= Customer Order Number: 200012549438081
Purchase Order No: 108932121902371
Reason = for Contact: Ask a question
Item name/number:= Serta Plush Queen Top Heated Plush Electric Mattress Pad, A= uto Shut Off Ultra-Soft Waterproof Heating Mattress Protector with Dual Con= troller and 10 Heat Settings White/1403366020

Customer Message:
I received the order in two shipmen= ts. According to the shipment information, one package was to have one item= , and the second package contain two. However, they each only include= d one item. I am requesting a refund of the heated mattress pad or, a= lternatively, to have the item that was not shipped be sent to me.
What you need to do now:
1. Reply to this = message to contact the customer, and do so within 48 hours, per the guideli= nes outlined in the Marketplace Seller Customer C= are Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank = you,
Your Walmart Customer Care Team