From: "info@designerliving.com" Date: Wed, 20 Nov 2024 14:23:45 -0800 Subject: RE:Re: RE:Message from Walmart.com Customer: Where is my order, 200012549438081 #Ref 20241119003124106 Message-Id: <6CMTXWI8OOU4.8Y7SMWVR2EDB3@eecuswebserver2> To: "c-2A191A6BC7364FA6B3C36762260E43EE@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hello RuthAnn / Walmart-<= /p>

Thank you for your email. kindly send a picture please?

Sincerely,

Jerson

Designer Living Customer Service

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Both shipments were received, but only a total = of two mattress pads were received, when i ordered and was also charged for= three. Please refund my money for the third or ship to me.

On Tuesday, November 19, 2024 at 04:08:45 PM CST, Designer L= iving Inc.

Hello RuthAnn / Walmart-

<= p>

Thank you for your email. Upon checking with FedEx, yo= ur order has been delivered on 11/19/24. We ask that you first check = with other family members, neighbors and around the outside of your home to= ensure the package was not misplaced.

Sincerely,<= /p>

Kyle

Designer Living Customer Service

=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Designer Living Inc.,

RuthAnn Snodgr= ass wants to connect with you for the order below:

Customer Order Number: 200012549438081

Pur= chase Order No: 108932121902371

Reason for Co= ntact: Where is my order

Item name/number: Serta Plush Queen Top Heated Plush Electric Mattress Pad, Auto= Shut Off Ultra-Soft Waterproof Heating Mattress Protector with Dual Contro= ller and 10 Heat Settings White/1403366020

C= ustomer Message:

I ordered three of the mattress pads a= nd only two arrived. One of the shipments stated that it was to inclu= de two and the other shipment stated that it was to include one. Both= packages only included one mattress pad.

What yo= u need to do now:

1. Reply to this message to contact the cu= stomer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Req= uirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank = you,

Your Walmart Customer Care Team

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