Subject: RE:Message from Walmart.com Customer: Where is my order, 200012549438081 #Ref 20241119003124106
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 19 Nov 2024 14:08:31 -0800

Hello RuthAnn / Walmart-

Thank you for your email.  Upon checking with FedEx, your order has been delivered on 11/19/24.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Kyle

Designer Living Customer Service

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Dear Designer Living Inc.,

RuthAnn Snodgrass wants to connect with you for the order below:

Customer Order Number:  200012549438081

Purchase Order No:  108932121902371

Reason for Contact:  Where is my order

Item name/number:  Serta Plush Queen Top Heated Plush Electric Mattress Pad, Auto Shut Off Ultra-Soft Waterproof Heating Mattress Protector with Dual Controller and 10 Heat Settings White/1403366020

Customer Message:

I ordered three of the mattress pads and only two arrived.  One of the shipments stated that it was to include two and the other shipment stated that it was to include one.  Both packages only included one mattress pad.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team