From: "info@designerliving.com" <info@designerliving.com>
Date: Tue, 19 Nov 2024 13:11:58 -0800
Subject: RE:Please contact the customer - Where is my order   #Ref
 20241119003224106
Message-Id: <2L1CO7YWNOU4.A6IGE58BCCY92@eecuswebserver2>
To: "a-2A191A6BC7364FA6B3C36762260E43EE@relay.walmart.com"
	<a-2A191A6BC7364FA6B3C36762260E43EE@relay.walmart.com>
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<p>Hello <span style=3D"text-wrap-mode: wrap;">RuthAnn&nbsp;</span>/ Walmar=
t -</p><p>&nbsp;</p><p>I hope this email finds you well. I am reaching out =
to provide you with an update on the status of your recent order number <sp=
an style=3D"text-wrap-mode: wrap;">200012549438081&nbsp;</span>and PO <span=
 style=3D"text-wrap-mode: wrap;">108932121902371</span>.</p><p>&nbsp;</p><p=
>Upon reviewing our records, I see that your order is delivered. You can tr=
ack the status of your order using the FedEX tracking number: 779976070443,=
 779979953098.</p><p>&nbsp;</p><p>Thank you for your patience and understan=
ding. We appreciate your business and look forward to serving you again in =
the future.</p><p>&nbsp;</p><p>Best regards,</p><p>Jerson</p><p>Designer Li=
ving Customer Service</p><p>info@designerliving.com&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp; &nbsp;</p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br/></p><p>Dear Designer Living Inc.&=
nbsp;</p><p><br/></p><p>** THIS IS AN ESCALATION **</p><p><br/></p><p>This =
is Walmart Customer Care, contacting you on behalf of the customer for the =
order below. The customer is receiving a copy of this message.</p><p><br/><=
/p><p><strong> Customer Name:</strong>&nbsp;RuthAnn Snodgrass</p><p><strong=
>Customer Order Number:</strong>&nbsp;200012549438081</p><p><strong>Purchas=
e Order No:</strong>&nbsp;108932121902371</p><p><strong> Reason for Contact=
: </strong>&nbsp;Where is my order</p><p><strong> Item name/number: </stron=
g>&nbsp; Serta Plush Queen Top Heated Plush Electric Mattress Pad, Auto Shu=
t Off Ultra-Soft Waterproof Heating Mattress Protector with Dual Controller=
 and 10 Heat Settings White, Bed Size: Queen/1403366020</p><p><strong> Agen=
t message: </strong>&nbsp; Hi this is Renato from Walmart. I am reaching ou=
t in behalf of RuthAnn Snodgrass about the Serta Plush Queen Top Heated Plu=
sh Electric Mattress Pad, Auto Shut. She only dgot 2 out of the 3 that she =
ordered and is requesting a refund for this. Kindly assist them further wit=
h their request. Order # 200012549438081 Thank you!</p><p><br/></p><p><br/>=
</p><p><strong>What you need to do now:</strong></p><p>1. Reply to this mes=
sage to contact the customer, and do so within 48 hours, per the guidelines=
 outlined in the <a href=3D"https://sellerhelp.walmart.com/s/guide?article=3D=
000006402#Customer_Service_Requirements">Marketplace Seller Customer Care R=
equirements.</a>
 <br/> 2. If there has been no reply to this communication within 48 hours,=
 Walmart may proactively refund the customer.</p><p><br/></p><p><br/></p><p=
>Thank you,&nbsp;<br/> Your Walmart Customer Care Team</p><p><br/></p><p><i=
mg width=3D"1px" height=3D"1px" alt=3D"" src=3D"http://cccp.relay.walmart.c=
om/o/eJwczFFqwzAMANDTxJ9BslQ5_vBHajwY9GNsJ3BiuTOkLmQhY7cf9AKvhFxJWI0GdGSBxK=
GY7wB5khWcFL54p1DRFxIhyJPPS13YtGDBMiJ6dDiRjKVmFMe8WNCLUxkYdt3y3_ibt0fej3F9P=
kzrayvaj_cS7IweZ7lGR8Jvs1wpkjixViAxpWT20Hp9DgxFf9q96761s_X7yzlCjPFjoPkr3W7p=
05zB_gcAAP__w9M5Lw"/></p>=