Subject: RE:Message from Walmart.com Customer: Ask a question, 200012551092729 #Ref 20241117003224062
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 18 Nov 2024 15:18:45 -0800

Hello Mary / Walmart -

Thank you for your email. Kindly take a picture of your order please?

Sincerely,

Jerson

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.,

Mary Alford wants to connect with you for the order below:

Customer Order Number:  200012551092729

Purchase Order No:  108931474296843

Reason for Contact:  Ask a question

Item name/number:  Serta Plush Full Top Heated Plush Electric Mattress Pad, Auto Shut Off Ultra-Soft Waterproof Heating Mattress Protector with Dual Controller and 10 Heat Settings White/1875717861

Customer Message:

This said duel controls and there I only see one? Why? Where is the other one?

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team