Subject: RE:Please contact the customer - Return/Replace - Late to Arrive #Ref 20241116003124059
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 18 Nov 2024 08:08:54 -0800

Hello Kathy/ Walmart-

Thank you for your email. Unfortunately, Walmart and Designer Living does not have a return pick up option for return. The customer needs to drop the return package to the assigned carrier of the return label.

Sincerely,

Kyle

Designer Living

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Kathy Gardner-Wainrib

Customer Order Number: 200012293578859

Purchase Order No: 108930646221325

Reason for Contact:  Return/Replace - Late to Arrive

Item name/number:   Intelligent Design Queen Size Comforter Set, 9-Piece Bed in a Bag Queen, Coral Bedding Sets with Sheets, Bed Skirt, Bed Size: Queen, Actual Color: Coral/56028779

Agent message:   The customer is unable to request return pickup from the Walmart website as this is a marketplace item. Please assist the customer with the matter and provide a return pickup so that the item is returned and refunded.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team