From: "info@designerliving.com" Date: Fri, 15 Nov 2024 14:01:27 -0800 Subject: RE:Re: Re: Message from Walmart.com Customer: Where is my order, 200012418968565 #Ref 20241114003124013 Message-Id: <7R2MT68PMOU4.ZPWHFF53G8FC2@eecuswebserver2> To: "c-1D4F6D506954441FB1246E4F8D41966F@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Karen-

Thank you for that informatioin. FedEx al= so confirmed to us that the package is deemed lost. We have processed a ref= und request to your order. Please allow 2-3 business days for the refund am= ount to reflect on your account.

Sincerely,

Kyle

Designer Living

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Fed Ex just m= essaged that the package is lost (see attached). Please cancel the or= der and refund my money.

Sincerely,

Karen Crawford<= /p>

On Fri, Nov 15, 2024 at 11:37=E2=80=AFAM Designer Living = Inc. <s-1D4F6D506954441FB1246E4F8D41966F@relay.walmart.com> wrote:

Hello Karen-

Thank you for your email. Don't worry once FedEx confir= med that the package is deemed lost. We will provide you with the best reso= lution on your case.

Sincerely,
Kyle
Designer= Living

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Please cancel my ord= er. I've already purchased the same item somewhere else.
On Thu, Nov 14, 2024, 10:02=E2=80=AFAM Designer Living Inc. <<= a href=3D"mailto:s-1D4F6D506954441FB1246E4F8D41966F@relay.walmart.com" targ= et=3D"_blank">s-1D4F6D506954441FB1246E4F8D41966F@relay.walmart.com> = wrote:
Hello K= aren / Walmart-

Thank you for your email. We are so= rry to hear your order has not arrived. Unfortunately, we cannot see furthe= r into FedEx's system as to why this package was delayed; therefore, we= have opened a lost package investigation with FedEx. Generally, this will = take anywhere between 1-8 business days to resolve; however, it can be comp= leted sooner. Once FedEx completes their investigation, they will notify us= of the results; and we in turn will contact you with an update. We appreci= ate your patience while the investigation is in progress. Thank you!
=
Sincerely,
Kyle
Designer Living Customer Service
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D

Dear Designer Living Inc.,
Karen Crawford wants to connect with you for the order below:
=

Customer Order Number: 2000124189685= 65
Purchase Order No: 108930956690137
<= strong> Reason for Contact: Where is my order
= Item name/number: Serta Plush Queen Top Heated Plush Electr= ic Mattress Pad, Auto Shut Off Ultra-Soft Waterproof Heating Mattress Prote= ctor with Dual Controller and 10 Heat Settings White/1403366020

=
Customer Message:
Cancel due to del= ay.

What you need to do now:
1. Re= ply to this message to contact the customer, and do so within 48 hours, per= the guidelines outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank = you,
Your Walmart Customer Care Team

3D""