Subject: RE:Please contact the customer - Return/Replace - Lost in Transit #Ref 20241112003423969
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 12 Nov 2024 07:47:13 -0800

Hello Anthony,

Thank you for letting us know. We will open a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, they will notify us of the results; and we in turn will contact you with an update. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Anthony Noland

Customer Order Number: 200012701904979

Purchase Order No: 108930749003649

Reason for Contact:  Return/Replace - Lost in Transit

Item name/number:   Madison Park Essentials Brystol 24 Piece Room in a Bag in Brown, Bed Size: Queen, Actual Color: Brown/126348374

Agent message:   Hello, this is Walmart support, the cx did not receive the order she asked the neighbors and her family, the order delivered to the wrong address, please issue a refund // replacement ASAP and send a confirmation email to the cx from your end.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team