Subject: RE:Please contact the customer - Other Reason #Ref 20241108003123904
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 08 Nov 2024 13:20:42 -0800

Hello Lynne-

Please be advised once a return has been received, our warehouse inspects all returns, to ensure that items are not damaged etc. and are in their original packaging.  They will then process the paperwork and forward onto our Customer Service team to process the refund.  The whole process takes approximately 15-20 business days.  Once your refund has been processed you will be notified by email.

Sincerely,

Kyle
Designer Living

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Lynne  Wendling

Customer Order Number: 200012672736666

Purchase Order No: 108929993458025

Reason for Contact:  Other Reason

Item name/number:   Intelligent Design Queen Size Comforter Set, 9-Piece Bed in a Bag Queen, Coral Bedding Sets with Sheets, Bed Skirt, Bed Size: Queen, Actual Color: Coral/56028779

Agent message:   Hi seller, customer process a return of this item with a tracking no. 796961943569 but still no refund was initiated. Can you please process the refund ASAP. Customer already return the item.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team