Subject: RE:Please contact the customer - Return/Replace - Lost in Transit #Ref 20241105003123889
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 06 Nov 2024 07:13:53 -0800

Hello Anthony / Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200012701904979/ Purchase order #: 108930749003649 with the tracking#: 779669608466 has been delivered on 11/5/24.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Kyle

Designer Living Customer Service

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Anthony Noland

Customer Order Number: 200012701904979

Purchase Order No: 108930749003649

Reason for Contact:  Return/Replace - Lost in Transit

Item name/number:   Madison Park Essentials Brystol 24 Piece Room in a Bag in Brown, Bed Size: Queen, Actual Color: Brown/126348374

Agent message:   Hi! This is Jemuel from Customer Care. Customer, Anthony Noland, called in today for his order. Order Madison Park Essentials Brystol 24 Piece Room in a was marked as delivered, however the cx did not receive the item. Customer would like to get a Refund. Asking for your urgent assistance on this matter. Thank you!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team