Subject: RE:Re: Rugs are matted after 3 months #Ref 2021032100090707
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 18 Oct 2024 03:29:57 -0700

Jack For Test !!!

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We have not washed the rugs yet. Attached are pictures for your reference. The material fluffy back up slightly after vacuuming, but not completely.

On Tue, Mar 23, 2021, 2:52 PM [email-masked] <[email-masked]> wrote:

Hello,

We are sorry to hear this, please email photos of what you are describing.  Have you washed the rugs?

Thank you,

Erlinda

Senior Customer Service Representative

Designer Living

1-888-879-8790

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We bought two different sizes of the Madison Park Grande Solid Tufted Rugs back in November, and they started matting up after about 3 months of use. We love the rugs, but the matting is a bit frustrating. We don't wear shoes in the bathroom, and we haven't washed the rugs in the wash machine. What are your suggestions for fixing the matted up areas? Is there a way to prevent the matting from happening?

Blessings,

Brandy Wilson