Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 20240710003423367
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 10 Jul 2024 12:06:07 -0700

Hello Teresa / Walmart-

Thank you for your email. We are sorry to hear your order has not arrived. We have opened a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, they will notify us of the results; and we in turn will contact you with an update. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Teresa Cortinas

Customer Order Number: 200012073312839

Purchase Order No: 108918843986974

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   INK+IVY King/Cal King Comforter Set 3-Piece Cotton Jacquard Stripes All Season Bedding Set with Shams, Gray, Bed Size: King, Actual Color: Gray/2014601872

Agent message:   "the order was marked as delivered however the cx has not received the package // they have checked in their mailbox and checked with their neighbors but the item is still not found // the cx no longer wants to wait for the item and wants a replacement // please process"

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team