Subject: RE:Message from Walmart.com Customer: Where is my order, 200011521245395 #Ref 20240626003223175
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 27 Jun 2024 08:56:34 -0700

Hello Arifa/  Walmart -

Thank you for your email.  After reviewing your order, we noted that your order was delivered on 11/29/23 at 12:28 PM.  With FedEx tracking number: 786884661935, please check the link for additional info. https://www.fedex.com/fedextrack/?trknbr=786884661935&trkqual=12026~786884661935~FDEG.

As per our Designer Living Return Policy, returns must be made within 90 days of the delivery date.  We regret to inform you that your return request for Order no. 200011521245395/ Purchase order No: 108833054668388 has been denied.

After careful review, we found that the item you attempted to return or replacement did not meet the criteria outlined in our return policy. Unfortunately, we are unable to accept returns or replacements for items that do not meet these guidelines.

We understand that this may be disappointing, and we apologize for any inconvenience this may have caused you.

Thank you for your understanding in this matter.

Best regards,

Jerson

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.,

Arifa Parpia wants to connect with you for the order below:

Customer Order Number:  200011521245395

Purchase Order No:  108833054668388

Reason for Contact:  Where is my order

Item name/number:  510 Design Queen Bed Frame with Headboard and Wood Slats, Modern Channel Tufted Upholstered Headboard, Tan/697074281

Customer Message:

This is from walmart.com contacting on behalf of the customer. As per customer the item (Order #200011521245395 ) side railing were broken and was hoping if you can help them with that item. Please let us know what option is available for this order. Thank you

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team