Subject: RE:Re: Message from Walmart.com Customer: Ask a question, 200011825286336 #Ref 20240617003423023
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 24 Jun 2024 10:01:16 -0700

Hello Gail,

We are currently waiting for the result of the lost package investigation with FedEx. We will update you once we have heard from them. Thank you for your patience, and we apologize for the inconvenience.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

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This should read reshipped not reshaped

On Mon, Jun 24, 2024, 8:37 AM Gail Laporte <[email-masked]> wrote:

Just wondering what the status is on this order and when can I expect to get my items reshaped as I have already paid for them

On Mon, Jun 17, 2024, 11:20 AM Designer Living Inc. <[email-masked]> wrote:

Hello Gail/ Walmart-

Thank you for your email. We are sorry to hear your order has not arrived. Unfortunately, we cannot see further into FedEx's system as to why there have been no scans for this package; therefore, we have opened a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, they will notify us of the results; and we in turn will contact you with an update. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.,

gail laporte wants to connect with you for the order below:

Customer Order Number:  200011825286336

Purchase Order No:  108916247986525

Reason for Contact:  Ask a question

Item name/number:  Madison Park Signature Splendor 100% Cotton Tufted 3000 GSM Reversible Bath Rug 21x34", Charcoal/5525265677

Customer Message:

This is a priority escalation from Walmart Customer Care Services. We are reaching out on behalf of   Gail laporte
The customer called the customer service line because they did not receive the item

Order number from Walmart:  200011825286336

Item name:  Madison Park Signature Splendor 100% Cotton Tufted 3000 GSM

Please process a full refund/replacement for the item since they did not receive the order that they have purchased. We are giving you 24-48 hours for you to give them any satisfactory response on this email. Thank you!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team