Subject: RE:Please contact the customer - InitiateReturn #Ref 20240605003422853
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 06 Jun 2024 10:37:15 -0700

Hi Adnan/Walmart-

Thank you for reaching out!

We are sorry to hear about the quality of the product. Unfortunately, we only have a 90-day warranty, and it starts upon the delivery of the package. As per checking, the package was delivered on 11/25/23, which exceeds the given warranty. Sorry about that!

If you have further concerns or questions, please let us know!

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Adnan Chaabi

Customer Order Number: 200011439748569

Purchase Order No: 108832637138873

Reason for Contact:  InitiateReturn

Item name/number:   510 Design Quilted Upholstered Platform Full Size Bed Frame with Headboard Wooden Charcoal/420248020

Agent message:   one leg keeps failing. I do not like this quality

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team