Subject: RE:Re: RE:Message from Walmart.com Customer: Ask a question, 200012167723603 #Ref 20240530003422762
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 31 May 2024 15:07:23 -0700

Hello Minette/Walmart-

Thank you for sending the photo. We have sent a replacement. It might take 5-7 business days for FedEx to deliver your package.

If you have further concerns, please let us know!

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

===============================================================================

Thank you for following up so quickly.

Photo of item is attached.

Please let me know if you need anything else from me.

Minette

Sent from my Verizon, Samsung Galaxy smartphone
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From: [email-masked]

Hello Minette/Walmart-

Thank you for reaching out.

We are sorry to hear about the broken glass. Please send us a photo of the damage so we can assist you better.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

===============================================================================

Dear Designer Living Inc.,

Minette Host wants to connect with you for the order below:

Customer Order Number:  200012167723603

Purchase Order No:  108914896842360

Reason for Contact:  Ask a question

Item name/number:  Madison Park Blue Agate Trio Stone Framed Graphic MP95G-0006 By Olliix/315075348

Customer Message:

My item is damaged. The glass is cracked. Can I exhange for undamaged item.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in theMarketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team