Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 20240508003422308
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 09 May 2024 08:14:25 -0700

Hello Wendy/ Walmart-

Thank you for your email.  Upon checking with FedEx, your order#: 200011958552653/ Purchase order #: 108911793792190 with the tracking#: 776104073968 has been delivered on 05/01/24.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Angela Laar

Customer Order Number: 200011958552653

Purchase Order No: 108911793792190

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces 9-Pieces Queen Bed in a Bag Comforter Sets Microfiber Down Alternative Daisies Green with Sheet Set and Side Pockets, Size: Queen, Actual Color: Green/1623970964

Agent message:   Customer is claiming they didn't get the item despite it saying it was delivered. How would you like to handle this?

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team