Subject: RE:Re: Message from Walmart.com Customer: Where is my order, 200011731778583 #Ref 20240420003421903
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 06 May 2024 08:04:45 -0700

Hello Cassandra-

Thank you for your email. FedEx confirmed that the package is deemed lost. We apologize for the circumstances and we would like to send you a replacement order. If you agree with the resolution, can you please confirm the address in where we will send the replacement?

Sincerely,

Kyle

Designer Living

[email-masked]

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It's been more than 8 business days. If you can't ship me another one, then refund my money asap.

Cassandra George

On Apr 22, 2024, at 5:55 PM, Designer Living Inc.

Hello Cassandra / Walmart-

Thank you for your email. We are sorry to hear your order has not arrived. Unfortunately, we cannot see further into FedEx's system as to why there have been no scans for this package; therefore, we have opened a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, they will notify us of the results; and we in turn will contact you with an update. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Kyle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.,

Cassandra George wants to connect with you for the order below:

Customer Order Number:  200011731778583

Purchase Order No:  108909524369792

Reason for Contact:  Where is my order

Item name/number:  Comfort Spaces Pintuck Faux Silk King Size Comforter Set with Bed Skirt and Decor Pillow, Gray 5 Pieces/850264599

Customer Message:

This said it was shipped quite some time ago, but FedEx is not showing that they've even received the package.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team