Subject: RE:Please contact the customer - Other Reason #Ref 20240501003122157
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 02 May 2024 07:24:18 -0700

Hello Maureen / Walmart-

Thank you for your email.  Unfortunately, it is too late to change EED of Order # 200011903987927/ Purchase Order No: 108912320703849, as this order is already processing and too far into the system to prevent shipment at this time. We highly suggest that you contact FedEx customer service to negotiate on how you can receive the package or schedule package pick up on your local FedEx warehouse.

Sincerely,

Kyle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Maureen Scott

Customer Order Number: 200011903987927

Purchase Order No: 108912320703849

Reason for Contact:  Other Reason

Item name/number:   Madison Park Queen Amherst 7-Piece Comforter Set, Navy, Bed Size: Queen, Actual Color: Navy/48048329

Agent message:   Hi, Customer would like to have this item shipped later as customer cannot received the item on the scheduled date indicated. Customer will not be around during the EDD of May 7 and will be available between May 8-10. Can you please adjust the shipment just to make sure customer will be at home to receive this? Please respond to the customer's email to confirm. Thank you!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team