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Message-ID: <a9d2ce2fe7b7ce79@93bda5890520f1ff>
Date: Tue, 30 Apr 2024 07:22:56 -0700
Subject: RE:Re: Re: Message from Walmart.com Customer: Ask a question, 200011742461010 #Ref 20240327003221152
From: "info@designerliving.com" <info@designerliving.com>
To: "c-1BBF4F979F564C798B370878EF5C12B1@relay.walmart.com" <c-1BBF4F979F564C798B370878EF5C12B1@relay.walmart.com>
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<p>Hello&nbsp;<span=20style=3d"text-wrap:=20wrap;">Lori-</span></p><p><span=
=20style=3d"text-wrap:=20wrap;"><br/></span></p><p><span=20style=3d"text-wr=
ap:=20wrap;">Thank=20you=20for=20your=20email.=20We=20have=20successfully=
=20refunded=20your=20order.=20Please=20allow=202-3=20business=20days=20for=
=20the=20refund=20amount=20to=20reflect=20on=20your=20account.</span></p><p=
><span=20style=3d"text-wrap:=20wrap;"><br/></span></p><p><span=20style=3d"t=
ext-wrap:=20wrap;">Sincerely,</span></p><p><span=20style=3d"text-wrap:=20wr=
ap;">Kyle</span></p><p><span=20style=3d"text-wrap:=20wrap;">Designer=20Livi=
ng</span></p><p><span=20style=3d"text-wrap:=20wrap;">info@designerliving.co=
m</span></p><p>=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d</p><p><br/></p><p>Hi=20Kyle,</p><p>Just=20check=
ing=20in=20to=20see=20where=20my=20refund=20is=20at=20since=20it&#39;s=20be=
en=20over=2015=20days=20since=20I=20sent=20it=20back.=20Can=20you=20give=20=
me=20an=20update?&nbsp;</p><p>Thank=20you!</p><p>Lori</p><p><br/></p><p>On=
=20Thu,=20Mar=2028,=202024=20at=2010:36=e2=80=afAM=20Designer=20Living=20In=
c.=20&lt;<a=20href=3d"mailto:s-1BBF4F979F564C798B370878EF5C12B1@relay.walma=
rt.com">s-1BBF4F979F564C798B370878EF5C12B1@relay.walmart.com</a>&gt;=20wrot=
e:<br/></p><blockquote=20class=3d"gmail_quote"=20style=3d"margin:0px=200px=
=200px=200.8ex;border-left:1px=20solid=20rgb(204,204,204);padding-left:1ex"=
><p=20style=3d"margin:5px=200px;color:rgb(0,0,0);font-family:sans-serif;fon=
t-size:16px">Hello=20Lori-</p><p=20style=3d"margin:5px=200px;color:rgb(0,0,=
0);font-family:sans-serif;font-size:16px">&nbsp;</p><p=20style=3d"margin:5p=
x=200px;color:rgb(0,0,0);font-family:sans-serif;font-size:16px">Thank=20you=
=20for=20your=20email.=20Per=20our=20Designer=20Living=20Return=20Policy,=
=20returns=20must=20be=20made=20within=2030=20days=20of=20the=20delivery=20=
date.&nbsp;</p><p=20style=3d"margin:5px=200px;color:rgb(0,0,0);font-family:=
sans-serif;font-size:16px">&nbsp;</p><p=20style=3d"margin:5px=200px;color:r=
gb(0,0,0);font-family:sans-serif;font-size:16px">As=20a=20one-time=20custom=
er=20courtesy,=20we=20will=20accept=20your=20return.=20Please=20see=20the=
=20return=20label=20attached=20on=20this=20email.=20Please=20note=20return=
=20shipping=20is=20the=20customer=e2=80=99s=20responsibility.&nbsp;&nbsp;</=
p><p=20style=3d"margin:5px=200px;color:rgb(0,0,0);font-family:sans-serif;fo=
nt-size:16px">&nbsp;</p><p=20style=3d"margin:5px=200px;color:rgb(0,0,0);fon=
t-family:sans-serif;font-size:16px">Once=20a=20return=20has=20been=20receiv=
ed=20our=20warehouse=20inspects=20all=20returns,=20to=20ensure=20that=20ite=
ms=20are=20not=20damaged=20etc.,=20and=20are=20in=20their=20original=20pack=
aging.&nbsp;=20They=20will=20then=20process=20return=20paperwork=20and=20fo=
rward=20to=20our=20Customer=20Service=20team=20with=20the=20authorization=
=20to=20process=20the=20refund.&nbsp;=20The=20whole=20process=20takes=20app=
roximately=2010-15=20business=20days=20from=20the=20date=20it=20is=20receiv=
ed=20at=20our=20warehouse.&nbsp;&nbsp;</p><p=20style=3d"margin:5px=200px;co=
lor:rgb(0,0,0);font-family:sans-serif;font-size:16px">&nbsp;</p><p=20style=
=3d"margin:5px=200px;color:rgb(0,0,0);font-family:sans-serif;font-size:16px=
">Once=20your=20refund=20has=20been=20processed=20you=20will=20be=20notifie=
d=20by=20email.</p><p=20style=3d"margin:5px=200px;color:rgb(0,0,0);font-fam=
ily:sans-serif;font-size:16px">&nbsp;</p><p=20style=3d"margin:5px=200px;col=
or:rgb(0,0,0);font-family:sans-serif;font-size:16px">Sincerely,<br/></p><p=
=20style=3d"margin:5px=200px;color:rgb(0,0,0);font-family:sans-serif;font-s=
ize:16px">Kyle</p><p=20style=3d"margin:5px=200px;color:rgb(0,0,0);font-fami=
ly:sans-serif;font-size:16px">Designer=20Living</p><p=20style=3d"margin:5px=
=200px;color:rgb(0,0,0);font-family:sans-serif;font-size:16px"><a=20href=3d=
"mailto:Info@designerliving.com"=20target=3d"_blank">Info@designerliving.co=
m</a></p><br/><p>On=20Thu,=20Mar=2028,=202024=20at=209:22=e2=80=afPM=20Lori=
=20Wells=20&lt;<a=20href=3d"mailto:c-1BBF4F979F564C798B370878EF5C12B1@relay=
.walmart.com"=20target=3d"_blank">c-1BBF4F979F564C798B370878EF5C12B1@relay.=
walmart.com</a>&gt;=20wrote:<br/></p><blockquote=20class=3d"gmail_quote"=20=
style=3d"margin:0px=200px=200px=200.8ex;border-left:1px=20solid=20rgb(204,2=
04,204);padding-left:1ex"><p>Kyle,</p><p>I=20went=20through=20my=20emails=
=20and=20on=20my=20Walmart=20account=20and=20no=20there=20is=20no=20record=
=20of=20me=20asking=20what=20to=20do=20with=20it=20not&nbsp;being=20deliver=
ed=20when=20I=20got=20the&nbsp;email=20saying=20it=20was=20delivered=20when=
=20I=20was=20chatting=20with=20Walmart=20customer=20service.&nbsp;=20I=20di=
dn&#39;t=20think=20to=20take=20a=20screenshot=20because=20I=20never=20had=
=20an=20issue=20with=20Walmart=20taking=20care=20of=20any=20issues.&nbsp;=
=20I=20would=20even=20take=20a=20credit=20to=20purchase=20something=20else=
=20from=20you=20as=20I=20had=20already=20spent=20$40=20on=20another=20showe=
r=20curtain=20and=20don&#39;t=20need=20this=20one.=20I=20did=20not=20take=
=20it=20out=20of=20the=20plastic=20sleeve=20it=20came=20in.&nbsp;=20It=20is=
=20brand=20new.&nbsp;=20Is=20there=20anyway=20you=20can=20change=20the=20ex=
change/return=20to=20be=20open=20so&nbsp;that=20I=20can=20return=20this=20t=
o=20you?=20Walmart=20said=20I=20could=20not=20return=20it=20to=20them=20whe=
n=20I=20went=20to=20the=20store=20and=20had=20to=20go=20through=20you=20wit=
h=20the=20Company=20sending=20me=20a=20label=20and=20returning=20to=20a=20F=
edEx=20store=20or=20UPS.&nbsp;&nbsp;</p><p>Please=20let=20me=20know.=20It&#=
39;s=20a=20lot=20of=20money=20and=20I=20understand=20good=20quality=20but=
=20I=20would&nbsp;be=20willing=20to=20purchase=20other=20products.=20I=20ju=
st=20don&#39;t=20need=20another=20curtain=20now.&nbsp;</p><p>Thank=20you=20=
for=20considering=20an=20exception=20to=20your=20policy=20of=2030=20days.&n=
bsp;</p><p>Lori</p><br/><p>On=20Wed,=20Mar=2027,=202024=20at=201:06=e2=80=
=afPM=20Designer=20Living=20Inc.=20&lt;<a=20href=3d"mailto:s-1BBF4F979F564C=
798B370878EF5C12B1@relay.walmart.com"=20target=3d"_blank">s-1BBF4F979F564C7=
98B370878EF5C12B1@relay.walmart.com</a>&gt;=20wrote:<br/></p><blockquote=20=
class=3d"gmail_quote"=20style=3d"margin:0px=200px=200px=200.8ex;border-left=
:1px=20solid=20rgb(204,204,204);padding-left:1ex"><p>Hello=20Lori-</p><p><b=
r/></p><p>Thank=20you=20for=20that=20information.=20Can=20you=20provide=20u=
s=20screenshots=20or=20records=20of=20your=20conversation=20with=20Walmart=
=20customer=20service?=20Becasue=20in=20the=20Designer=20Living=20system=20=
there=20are=20no=20records=20that=20shows=20interaction=20with=20you.=20We=
=20just=20need=20to=20validate=20the=20claim=20in=20order=20for=20us=20to=
=20provide=20you=20with=20a=20proper=20resolution.&nbsp;</p><p><br/></p><p>=
Thank=20you.</p><p><br/></p><p>Sincerely,</p><p>Kyle</p><p>Designer=20Livin=
g</p><p><a=20href=3d"mailto:info@designerliving.com"=20target=3d"_blank">in=
fo@designerliving.com</a></p><p><br/></p><p>=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d</p><p>Well=20that=
=20is=20unfortunate.=20Like=20I=20said=20I=20tried=20to=20get=20in=20touch=
=20with=20Walmart=20and=20Fed=20ex=20to=20find=20out=20where=20it=20was=20s=
ince=20I=20was=20told=20it=20was=20delivered=20on=20the=2023rd.=20&nbsp;=20=
I=20was=20told=20by=20Walmart=20to=20continue=20to=20wait=20a=20few=20days=
=20to=20see=20if=20it=20was=20delivered=20to=20the=20wrong=20address=20or=
=20if=20a=20notice=20came=20earlier=20than=20expected=20due=20to=20weather=
=20even=20though=20it=20didn=e2=80=99t=20have=20delivery.=20It=20did=20not=
=20show=20up=20on=20my=20porch=20until=20February=2028.&nbsp;</p><p><br/></=
p><p>Sent=20from=20my=20iPhone</p><p><br/></p><blockquote>On=20Mar=2027,=20=
2024,=20at=2010:49=e2=80=afAM,=20Designer=20Living=20Inc.</blockquote><bloc=
kquote><p>=ef=bb=bf</p><p>Hello=20Lori/&nbsp;=20Walmart=20-&nbsp;</p><p><br=
/></p><p>Thank=20you=20for=20your=20email.&nbsp;=20After=20reviewing=20your=
=20order,=20we=20noted=20that=20your=20order=20was=20delivered=20on=202/23/=
24=20at=201:18=20PM.&nbsp;=20With=20FedEx=20tracking=20number:=202711372264=
05,=20please=20check=20the=20link=20for=20additional=20info.=20<a=20href=3d=
"https://www.fedex.com/fedextrack/?trknbr=3d271137226405&trkqual=3d12027~27=
1137226405~FDEG"=20target=3d"_blank">https://www.fedex.com/fedextrack/?trkn=
br=3d271137226405&amp;trkqual=3d12027~271137226405~FDEG</a>.</p><p><br/></p=
><p>&nbsp;As=20per=20our=20Designer=20Living=20Return=20Policy,=20returns=
=20must=20be=20made=20within=2030=20days=20of=20the=20delivery=20date.&nbsp=
;=20We=20regret=20to=20inform=20you=20that=20your=20return=20request=20for=
=20Order=20no.=20200011742461010/=20Purchase=20order=20No:=2010890506861768=
3&nbsp;=20&nbsp;has=20been=20denied.</p><p><br/></p><p>After=20careful=20re=
view,=20we=20found=20that=20the=20item=20you=20attempted=20to=20return=20di=
d=20not=20meet=20the=20criteria=20outlined=20in=20our=20return=20policy.=20=
Unfortunately,=20we=20are=20unable=20to=20accept=20returns=20for=20items=20=
that=20do=20not=20meet=20these=20guidelines.</p><p><br/></p><p>We=20underst=
and=20that=20this=20may=20be=20disappointing,=20and=20we=20apologize=20for=
=20any=20inconvenience=20this=20may=20have=20caused=20you.&nbsp;</p><p><br/=
></p><p>Thank=20you=20for=20your=20understanding=20in=20this=20matter.</p><=
p><br/></p><p>Best=20regards,</p><p><br/></p><p>Jerson</p><p>Designer=20Liv=
ing=20Customer=20Service</p><p><a=20href=3d"mailto:info@designerliving.com"=
=20target=3d"_blank">info@designerliving.com</a></p><p>=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d</p><p=
><br/></p><p>Dear=20Designer=20Living=20Inc.,&nbsp;</p><p><br/></p><p>Lori=
=20Wells=20wants=20to=20connect=20with=20you=20for=20the=20order=20below:</=
p><p><br/></p><p><strong>=20Customer=20Order=20Number</strong>:&nbsp;=20200=
011742461010</p><p><strong>=20Purchase=20Order=20No</strong>:&nbsp;=2010890=
5068617683</p><p><strong>=20Reason=20for=20Contact:=20</strong>&nbsp;Ask=20=
a=20question</p><p><strong>=20Item=20name/number:</strong>&nbsp;=20Madison=
=20Park=20Donovan=20Embroidered=20Shower=20Curtain,=20Black,=2072x72&quot;/=
5039235008</p><p><br/><br/></p><p><strong>Customer=20Message</strong>:<br/>=
</p><p>I=20need=20to=20return=20this=20shower=20curtain.=20It=20came=20late=
.=20I=20had=20reached=20out=20to=20say=20it=20shows=20it=20was=20delivered=
=20but=20it=20wasn=e2=80=99t.=20I=20was=20told=20to=20wait=20a=20few=20days=
=20to=20see=20if=20it=20would=20be=20delivered.=20It=20finally=20showed=20u=
p=205=20days=20later.=20By=20this=20time=20I=20had=20gotten=20something=20e=
lse=20since=20I=20had=20company.=20Went=20to=20return=20this=20and=20they=
=20said=20I=20need=20to=20contact=20the=20seller.=20On=20my=20Walmart=20acc=
ount=20it=e2=80=99s=20says=20March=2024=20last=20day=20to=20return=20but=20=
it=20came=205=20days=20after=20it=20said=20it=20was=20delivered.=20Can=20yo=
u=20please=20help=20me=20return=20this=20?</p><p><br/></p><p><strong>What=
=20you=20need=20to=20do=20now:</strong></p><p>1.=20Reply=20to=20this=20mess=
age=20to=20contact=20the=20customer,=20and=20do=20so=20within=2048=20hours,=
=20per=20the=20guidelines=20outlined=20in=20the=20<a=20href=3d"https://sell=
erhelp.walmart.com/s/guide?article=3d000006402#Customer_Service_Requirement=
s"=20target=3d"_blank">Marketplace=20Seller=20Customer=20Care=20Requirement=
s.</a>=0d=0a=20<br/>=202.=20If=20there=20has=20been=20no=20reply=20to=20thi=
s=20communication=20within=2048=20hours,=20Walmart=20may=20proactively=20re=
fund=20the=20customer.</p><p><br/><br/></p><p>Thank=20you,&nbsp;</p><p>Your=
=20Walmart=20Customer=20Care=20Team</p><p><br/></p><p><img=20width=3d"1px"=
=20height=3d"1px"=20alt=3d""=20src=3d"http://cccp.relay.walmart.com/o/eJwcz=
FFqxCAQANDTxM8wMzrqfPjRSAKF_SjtCWZX3QpZF9LQ0tsXeoFXkjbrXTU1YUBkR86K-UyOmBpy=
VBS2VlmUvRSM0ArDVcD0REAOLAUkCiizlitoIw_eFwDkycFRd_2df3R_6HHOt-fD9HHrpY7ztSR=
cls1tEmRj73KQuNgAMcR144y0oDlSH-05OSj1q99HPfb-3cf93zlTzvltsi8f6-Wyvv8FAAD__4=
YUN5c"/></p><p><img=20width=3d"1px"=20height=3d"1px"=20alt=3d""=20src=3d"ht=
tp://cccp.relay.walmart.com/o/eJwEwM1OhDAQAOCnocdmpp0yzKEHaZbEg9H48wDtdlBiY=
RPAbHz7_WrMs-9JjUZkxBBABMxPnMU7QclcGKqrRA6L0py1FhbhYpbowBF4x0gkNFhfh9AXrei5=
h6DQEeza8r-957bm_bTX22qW7bpU3c7nGnEcJ5qEZQo9JZZh9AwDD5cpJHQjmj22u7Z2dATfLdf=
jvG1qf9HZdbF_hzljSumt80_p6-Pz9eXy_ggAAP__Kpw5oA"/></p></blockquote><p><img=
=20width=3d"1px"=20height=3d"1px"=20alt=3d""=20src=3d"http://cccp.relay.wal=
mart.com/o/eJwczEFq9SAQAODTxGVwHMcZFy7-SAI_vEVpT2Dj-Crk-SANLb19oRf4aioNg1ej=
CRiAiB2w-UisRKohELQmOyGzRBKLjiopFTY9Oeu8RccQEJFnddRaZIUo1sq7TN6eepSf-bscj3J=
e8_58mD72XnVc_2uCZdn8FjluFHzmKAuyFZZ1owxuAXOmPtpz8rbqZ78PPY_-1cf9z7lSzvllwn=
9v6-22vv4GAAD__7dAN90"/></p><img=20width=3d"1px"=20height=3d"1px"=20alt=3d"=
"=20src=3d"http://cccp.relay.walmart.com/o/eJwEwE1uhSAQAODTyJLMDIPAgkUlz6SL=
pk1_DjAKtKboS9TG9Pbvy1Gq6bmoEtEhWhsIgvqJIEgVmJgqeguSuaCvwhMV77mCWiIBMRhy6KD=
noGfOnnqZJhE2hLVj2EuTf31JW2U_9Xxf1bLNSy7b-ZwjDsPIY3BhtD0nF_xgHHjnb6NNSAOqPb=
artHZ0DN9N8nHet6J_kfS66L9DnTGl9NaZp_T18fn6cnt_BAAA__8Zxzmk"/></blockquote><=
br/><p><br/></p><span=20class=3d"gmail_signature_prefix">--=20</span><br/><=
p><strong><span=20style=3d"font-size:12.8px">Lori=20Wells,=20Director=20of=
=20the</span><br/></strong></p><p><strong>Gladstone=20School=20and=20Public=
=20Libraries,</strong></p><p><strong>District=20Testing&nbsp;</strong><stro=
ng><span=20style=3d"font-size:12.8px">Coordinator</span></strong><strong>,<=
/strong></p><p><strong><span=20style=3d"font-size:12.8px">&nbsp;and=20Credi=
t=20Recovery=20Mentor</span></strong></p><p><strong>300=20South=2010th=20St=
reet</strong></p><p><strong>Gladstone,=20MI&nbsp;=2049837</strong></p><p><s=
trong>906-789-8451</strong></p><p>&nbsp;</p><img=20width=3d"1px"=20height=
=3d"1px"=20alt=3d""=20src=3d"http://cccp.relay.walmart.com/o/eJwczEFqxSAQAN=
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r/></p><p><span=20class=3d"gmail_signature_prefix">--=20</span><br/></p><p>=
<strong><span=20style=3d"font-size:12.8px">Lori=20Wells,=20Director=20of=20=
the</span><br/></strong></p><p><strong>Gladstone=20School=20and=20Public=20=
Libraries,</strong></p><p><strong>District=20Testing&nbsp;</strong><strong>=
<span=20style=3d"font-size:12.8px">Coordinator</span></strong><strong>,</st=
rong></p><p><strong><span=20style=3d"font-size:12.8px">&nbsp;and=20Credit=
=20Recovery=20Mentor</span></strong></p><p><strong>300=20South=2010th=20Str=
eet</strong></p><p><strong>Gladstone,=20MI&nbsp;=2049837</strong></p><p><st=
rong>906-789-8451</strong></p><p>&nbsp;</p><p><img=20width=3d"1px"=20height=
=3d"1px"=20alt=3d""=20src=3d"http://cccp.relay.walmart.com/o/eJwczFFqxCAQAN=
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/p>
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