Subject: RE:Re: Re: Re: Customer: Melissa Richardson, TRK# 272530641133, Order#108904245963505, Item# WR10-1055 #Ref 20240405003121392
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 24 Apr 2024 15:05:31 -0700

Hello Steven,

Thank you for your email. Walmart has completed the investigation regarding the dispute and the return was cancelled by Walmart. Kindly return to stock if the item is in good condition and dispose of it if it is damaged.

Woolrich Down Alternative Full/Queen   Comforter Set with Decor Pillow 4-Piece Plaid Print Warm Cover Bedding Set,   Tan Plaid

Purchase Order #: 108904245963505|RMA #:

163231844057020441

RETURN REASON

Damaged

CUSTOMER

Melissa Richardson

ITEM PRICE

$52.99

QUANTITY

x 1

Cancelled

RETURN DETAILS

FedExTracking #:272530641133

Request Date:03/23/2024

Return line:1

Customer Order #:200011634279420

Refund Status: Refunded

Channel:Customer Care

Tracking Status:Delivered

ORDER DETAILS

Item ID:1250037860

PO Line #:1

Condition:--

ORDER BALANCE

Total Item Price $52.99 x 1$52.99

Shipping:$0.00

Taxes:$3.18

Refund Amount:$56.17

Thanks,

Jerson

Designer Living Customer Service

[email-masked]

===============================================================================

Good Afternoon,

Following up on this request.

Thank You

Steven Adams

Rework/Returns Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

O:912.373.7778 x 3845

On Tue, Apr 16, 2024 at 12:23 PM [email-masked] <[email-masked]> wrote:

Hi Steven / Walmart -

Thank you for your email. As of now we did not receive any response from Walmart yet.

Jerson

Designer Living Customer Service

[email-masked]

===============================================================================

Good Morning,

Following up on this.

Thank You

Steven Adams

Rework/Returns Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

O:912.373.7778 x 3845

On Fri, Apr 5, 2024 at 5:14 PM [email-masked] <[email-masked]> wrote:

Hello Steven-

Thank you for the photos that you have provided. We have filed a dispute on Walmart regarding the order. Kindly keep the item as of now while the investigation is on process.

Sincerely,

Kyle

Designer Living

[email-masked]

===============================================================================

Good Afternoon,

Please see attachments for photos requested.

Please let me know if anything else is needed.

Thank You

Steven Adams

Rework/Returns Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

O:912.373.7778 x 3845

On Fri, Apr 5, 2024 at 10:46 AM [email-masked] <[email-masked]> wrote:

Hello Steven-

Thank you for your email. Can you provide us the actual photo of the item that was received? We will need the photo to file a dispute on Walmart.

Thank you!

Sincerely

Kyle

Designer Living

[email-masked]

===============================================================================

Good Morning,

We received a return from the following customer. We are able to pull the order in EEC, however the item that was return does not match what was returned. Can you please verify if the customer returned this due to receiving the wrong item or if this was returned by mistake.

Please see attachment for return label for reference.

Thank You

Steven Adams

Rework/Returns Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

O:912.373.7778 x 3845