Subject: RE:Re: Re: Re: Re: Customer: Jenny Carraher, TRK# 272518028264, Order# 108907965875619 #Ref 20240401003221280
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 24 Apr 2024 14:49:56 -0700

Hello Steven

Thank you for your email. Customer confirmed that the return reason was the customer received a different item. The customer has already been refunded. Kindly return to stock if the item is in good condition and dispose if it's damaged.

Comfort Spaces Paisley 9-Piece Bed in a   Bag Queen Comforter Sets with Sheet Set and Side Pockets, Down Alternative   Bedding Set Yellow Paisley

Purchase Order #: 108907965875619|RMA #:

165308041717051373

RETURN REASON

No Longer Wanted

CUSTOMER

Jenny Carraher

ITEM PRICE

$54.99

QUANTITY

x 1

Refunded

RETURN DETAILS

FedExTracking #:272518028264

Request Date:03/22/2024

Return line:1

Customer Order #:200011645208728

Refund Status: Refunded

Channel:My Account

Refund Channel:Walmart Triggered

Refund   Date:03/25/2024

Tracking Status:Delivered

Refund Mode:First Scan

ORDER DETAILS

Item ID:315634647

PO Line #:1

Condition:--

ORDER BALANCE

Total Item Price $54.99 x 1$54.99

Shipping:$0.00

Taxes:$4.54

Refund   Amount:$59.53

Thanks,

Jerson

Designer Living Customer Service

[email-masked]

===============================================================================

Good Afternoon,

Following up on this request.

Thank You

Steven Adams

Rework/Returns Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

O:912.373.7778 x 3845

On Tue, Apr 16, 2024 at 12:22 PM [email-masked] <[email-masked]> wrote:

Hi Steven / Walmart -

Thank you for your email. As of now we did not receive any response from Walmart yet.

Jerson

Designer Living Customer Service

[email-masked]

===============================================================================

Good Morning,

Following up on this

Thank You

Steven Adams

Rework/Returns Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

O:912.373.7778 x 3845

On Mon, Apr 8, 2024 at 12:04 PM [email-masked] <[email-masked]> wrote:

Hi Steven / Walmart -

Thank you for your email. As of now we did not receive any response from Walmart yet.

Jerson

Designer Living Customer Service

[email-masked]

===============================================================================

Good Morning,

Following up with this.

Thank you

Steven Adams

Rework/Returns Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

O:912.373.7778 x 3845

On Tue, Apr 2, 2024 at 12:02 PM Steven Adams <[email-masked]> wrote:

Will do, thank you.

Steven Adams

Rework/Returns Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

O:912.373.7778 x 3845

On Tue, Apr 2, 2024 at 11:09 AM [email-masked] <[email-masked]> wrote:

Hello Steven -

Thank you for your email. We have already processed the dispute through Walmart. Kindly keep the returned item as of now while the investigation is on process.

Regards,

Jerson

Designer Living Customer Service

[email-masked]

===============================================================================

Good Afternoon,

The 2 return labels in both photos were what was on the carton when it was returned. Please see attachment for photo requested of the item.

Please let me know if you need anything else.

Thank You

Steven Adams

Rework/Returns Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

O:912.373.7778 x 3845

On Mon, Apr 1, 2024 at 11:36 AM [email-masked] <[email-masked]> wrote:

Hello Steven / Walmart -

Thank you for your email. May I have the picture of the return label and the actual photo of the item returned.
Thanks,

Jerson

Designer Living Customer Service

[email-masked]

===============================================================================

Good Morning,

We received a return from the following customer. We were able to pull up the order. There are 2 return labels for this carton with 2 different order numbers. One PO# is W243160320 which we have already received both items for this order and 108907965875619 which shows that CS10-1317 was ordered, however the item that we received was CS10-0912-1. Can you please verify if the customer returned this by mistake or if they are returning due to receiving the wrong item.

Please see attachments for return labels for reference.

Thank You

Steven Adams

Rework/Returns Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

O:912.373.7778 x 3845