Subject: RE:Message from Walmart.com Customer: Where is my order, 200011951240406 #Ref 20240419003421885
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 22 Apr 2024 14:38:34 -0700

Hello Alma / Walmart-

Thank you for your email. We are sorry to hear your order has not arrived. Unfortunately, we cannot see further into FedEx's system as to why you did not receive this package; therefore, we have opened a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, they will notify us of the results; and we in turn will contact you with an update. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Kyle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.,

Alma Goodman wants to connect with you for the order below:

Customer Order Number:  200011951240406

Purchase Order No:  108907759068767

Reason for Contact:  Where is my order

Item name/number:  Comfort Spaces Pintuck Faux Silk Queen Comforter Set with Bed Skirt and Decor Pillow, Taupe 5 Pieces/252091894

Customer Message:

I have yet to receive the comforter for the “comfort the brown Pintuck Faux silk queen comforter set.
Please send product or please refund my money ($54.99) order #200011951240406

Regards,
Alma Goodman
Goodman5484@ aol.com
105 Annabelle Powell Pkwy
Williamsburg, VA 23185

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team