Subject: RE:Please contact the customer - Where is my order #Ref 20240419003221886
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 22 Apr 2024 11:58:21 -0700

Hello Alma/ Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200010842075457/ Purchase order #: 200011951240406 with the tracking#: 108907759068767 has been delivered on 3/22/24 at 12:52 PM.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Jerson

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Alma Goodman

Customer Order Number: 200011951240406

Purchase Order No: 108907759068767

Reason for Contact:  Where is my order

Item name/number:   Comfort Spaces Pintuck Faux Silk Queen Comforter Set with Bed Skirt and Decor Pillow, Taupe 5 Pieces, Bed Size: Queen, Actual Color: Taupe/252091894

Agent message:   customer is stating item wasnt received, can you please further assist the customer.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team