Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 20240421003121915
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 22 Apr 2024 10:39:00 -0700

Hello Lawanda/ Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200011883469043/ Purchase order #: 108911071396674 with the tracking#: 776005219580 has been delivered on 4/19/24.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Kyle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Lawanda Echols

Customer Order Number: 200011883469043

Purchase Order No: 108911071396674

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces Pintuck Faux Silk King Size Comforter Set with Bed Skirt and Decor Pillow, Taupe 5 Pieces/157440562

Agent message:   Hi Designer Living Inc.

The customer never received the item , it was delivered through FEDEX to the incorrect address .

If there is anything you can do on your end for the customer , it will be greatly appreciated .

Kind Regards

Walmart.com Champ

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team