Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 20240421003121916
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 22 Apr 2024 10:45:24 -0700

Hello Kay/ Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200011899204916/ Purchase order #: 108909835427770 with the tracking#: 775851474356 has been delivered on 4/16/24.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Kyle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: kk reel

Customer Order Number: 200011899204916

Purchase Order No: 108909835427770

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Full/Queen Cozy Velvet Comforter Sets 3-Piece Luxe All Season Down Alternative Bedding Set Blush Pink, Size: Full/Queen, Actual Color: Blush/1544654765

Agent message:
Hi seller. customer never received it, it was delivered to the wrong address. Customer wants a Replacement, please process it ASAP. Thank you

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team