Subject: RE:Re: Please contact the customer - Cancel my order #Ref 20240326003121131
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 28 Mar 2024 14:45:07 -0700

Hello Michelle / Walmart-

Thank you for your email.  Unfortunately, it is too late to cancel Order # 200011607658496/ Purchase Order No: 108908482221105.  This order has already shipped on FedEx tracking # 775665297970. And it was delivered on 3/26/24 at 3:19 PM. This is the link on FedEx shipping status: https://www.fedex.com/fedextrack/?trknbr=775665297970&trkqual=12027~775665297970~FDEG

If you would like to return an item from your order or your entire order, please follow the return instructions that are printed on your packing slip.

Our return policy is as follows:

We always stand behind the quality of our products and we want you to be happy with your purchase from designerliving.com. If you are not satisfied with your purchase for any reason, you may ship the new and unused product(s) back to us within 30 days of our original ship date for a full refund of your purchase price, less shipping fees*. To be eligible for a refund, products must be returned in their original condition with their original packaging intact. Returns will be refunded to the original method of payment. Once a credit is issued, it takes 5-7 business days to see it reflected on your credit card statement. Please note return shipping charges are your responsibility and are non-refundable.

To initiate a return you must have a Return Authorization Number which can be received by initiating your return online via your Designer Living Account. To start the return, either click the "Request Return" link above or go to your account page and click "Request Return" from your order.

Please be sure to return the original packing slip with your order and select the appropriate reason for the return. Since we use multiple return centers based on product category, please use return item/items to the address in the upper right hand corner of your packing slip. If you need assistance with a return, you can contact us by email at [email-masked] (M-F 7:00am – 4:00pm PST).

*Clearance items are final sales and cannot be returned.

Sincerely,

Jerson

Designer Living Customer Service

[email-masked]

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I have not heard back from anyone regarding my issue.

On Tue, Mar 26, 2024 at 4:50 PM [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200011607658496

Item:   Comfort Spaces 9-Piece Comforter Set Microfiber Navy Blue Bed in A Bag Hypoallergenic Reversible with Side Pockets Bed sets for Queen Bed

Thank you for your Email!  One of our Customer Service representatives will respond to your inquiry within the next 24 business hours.  We have assigned a reference number to your email subject, so please do not change or remove the subject of your email.

Please note that our business hours of operation are Monday   Friday, 7:00am   3:30pm PST.

Sincerely,

Designer Living Customer Service

Walmart Customer Service Team