Subject: RE:Message from Walmart.com Customer: Where is my order, 200011586378727 #Ref 20240327003221159
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 27 Mar 2024 09:26:06 -0700

Hello Marianne/ Walmart-

Thank you for your email. We are sorry to hear your order has not arrived. Unfortunately, we cannot see further into FedEx's system as to why there have been no scans for this package; therefore, we ask of you to open a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, kindly notify us of the results; and we in turn will help you as much as we can. Please provide this tracking number: 775647946833 to FedEx. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Jerson

Designer Living Customer Service

[email-masked]

===============================================================================

Dear Designer Living Inc.,

Marianne Caplinger wants to connect with you for the order below:

Customer Order Number:  200011586378727

Purchase Order No:  108908376464356

Reason for Contact:  Where is my order

Item name/number:  Intelligent Design 9-Piece Queen Comforter Sets with Sheet Bed in a Bag Coral Medallion Print Bedding Sets/56028779

Customer Message:

Still ain’t getting any new tracking on my item. Still showing in Georgia??  Why the delay?
Thank you,
M. Caplinger

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team