Subject: RE:Re: RE:Re: RE:Re: RE:Re: RE:Re: RE:Re: Designer Living Order D242220E45 #Ref 20240224003120013
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Mar 2024 10:07:02 -0700

Hello Mirasol/ Walmart -

Thank you for your email. This is your FedEx tracking number: 272430091610, 272430092926.

Thanks,

Jerson

Designer Living Customer Service

[email-masked]

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Good morning,

Do you have tracking for these items?

Thanksl you

On Wed, Mar 20, 2024 at 3:29 PM, [email-masked]

Hi Mirasol!

Yes definitely, pleaseremind us on Friday!

Thanks,

Jerson

Designer Living Customer Service

[email-masked]

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Thank you

Can you provide tracking once available.

On Wed, Mar 20, 2024 at 3:08 PM, [email-masked]

Hello Marisol-

Thank you for confirming your shipping address. We have processed the replacement order. Please allow 5-7 business days for FedEx Ground delivery.

If you need further assistance please contact us.

Sincerely,

Jerson

Designer Living Customer Service

[email-masked]

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Hello Jerson,

Thank you so much for looking into this. Replacement can ship to the same address

8036 Radford Ave.

North Hollywood Ca 91605

Driver can call 818-322-7850 when delivering to ensure they are delivering to correct location.

Thank you.

On Wed, Mar 20, 2024 at 12:23 PM, [email-masked]

Hello Marisol-

Thank you for your email. FedEx confirmed the claim case. We would like to send you a replacement order. Kindly confirm the address in where we will send the replacement.

Thanks,

Jerson

Designer Living Customer Service

[email-masked]

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Good Morning Kyle,

FedEx misdelivered my packages, I opened a claim as there was verification my items were delivered to the wrong location.  After investigation the Claims department is requesting for a Shipper waiver with the tracking numbers/claim #.  Would you be able to assist with this?

FedEx Claim # C-141707003

Tracking:

271476163284

271476148310

[email-masked]

818 322-7850

On Tuesday, February 27, 2024 at 07:12:54 AM PST, [email-masked]

Hello Marisol-

Thank you for confirming your shipping address. We have now processed the order D242220E45. Please allow 5-7 business days for FedEx ground delivery.

Sincerely,

Kyle

Designer Living

[email-masked]

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Hello,

Shipping address is as follows

8036 Radford Ave

North Hollywood Ca 91605

On Mon, Feb 26, 2024 at 7:30 AM, [email-masked]

Hello Marisol-

Thank you for your response. We just want you to kindly confirm the Ship to address of your order D242220E45 so that we can approve it and release the order for shipping.

Sincerely,

Kyle

Designer Living

[email-masked]

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Hello Kyle,

Thank you for reaching out to verify this on my account.  I must have not selected the correct billing address to the form of payment. What is required of me to correct the error.

On Fri, Feb 23, 2024 at 1:54 PM, Customer Service [email-masked]

Hello Marisol-

We are contacting you with Designer Living Customer Service regarding Order D241300450. This order got into error status due to a different billing and shipping addresses.  When there is an order at which the billing address does not match the shipping address, we contact the customer to verify that this is a valid purchase. This is an effort to prevent Credit Card fraud, and to give our customers a secure shopping experience.

To verify this order, please respond back to this email or contact our customer service team at 888-879-8790 M-F 7am-3:30pm PST.

Please note we can only hold the order in our system for 24-72 business hours.  If this purchase is not verified within this time-frame, the order will be cancelled.  Thank you.

Sincerely,
Kyle

Designer Living Customer Service

888-879-8790

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