Subject: RE:Message from Walmart.com Customer: Where is my order ?, 200011948075561 #Ref 20240318003220797
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 18 Mar 2024 09:01:53 -0700

Hello Saniah/ Walmart-

Thank you for your email. Upon reviewing the order. This item was fulfilled by walmart we suggest that you contact walmart customer service for the order information.

Thanks,

Jerson

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.,

Saniah Simmons wants to connect with you for the order below:

Customer Order Number:  200011948075561

Purchase Order No:  108907554958498

Reason for Contact:  Where is my order ?

Item name/number:  None/587922763

Customer Message:

Good day, Seller!

This is from Walmart.com contacting on behalf of Saniah Simmons. The order was tagged as delivered but the customer did not receive the order. The customer is requesting for a  REFUND. Please do reply in this message to assist further Saniah Simmons with the best resolution possible on your end. Customers will wait for your response within 24-48 hours, and as per Walmart.com policy, we'll be taking further action if customer will not hear any from you then. Thank you so much!

Regards,

Walmart Customer Service Team

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team