Subject: RE:Message from Walmart.com Customer: Ask a question, 200011692037646 #Ref 20240317003220754
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 18 Mar 2024 08:13:04 -0700

Hello Tsing / Walmart-

I hope this message finds you well. We regret to inform you that we are unable to accept your return request for order # 200011692037646 and purchase order # 108906624772881  at this time.

Upon inspection the product should be returned in their original packaging as required by our return policy. Unfortunately, we cannot process returns for items that do not meet this criteria.

We understand that this may be disappointing, and we sincerely apologize for any inconvenience this may cause you. Please be assured that our return policy is in place to ensure the quality and condition of our products for all our customers.

We appreciate your understanding in this matter and thank you for your continued support.

Best regards,

Jerson

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.,

Tsing Mui wants to connect with you for the order below:

Customer Order Number:  200011692037646

Purchase Order No:  108906624772881

Reason for Contact:  Ask a question

Item name/number:  Home Essence Monroe Embroidered Window Panel/991555817

Customer Message:

Can this still be returned even if the packaging has been thrown out?

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team