Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 20240315003120696
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 15 Mar 2024 11:08:08 -0700

Hello Jesica/ Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200011609989421/ Purchase order #: 108906317110301 with the tracking#: 271695058386 has been delivered on 3/11/24.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Kyle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Jesica Erro

Customer Order Number: 200011609989421

Purchase Order No: 108906317110301

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Intelligent Design 9-Piece Full Comforter Sets with Sheet Bed in a Bag Coral Medallion Print Bedding Sets, Bed Size: Full, Actual Color: Coral/56028778

Agent message:   HELLO! Our mutual customer did not get the item as it does show delivered. The customer is requesting a refund. Please assist with this matter.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team