Subject: RE:Message from Walmart.com Customer: Give feedback, 200011666994710 #Ref 20240311003220560
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 11 Mar 2024 12:29:04 -0700

Hello Janice/ Walmart-

I hope this email finds you well. Thank you for reaching out regarding your request for a refund on the shipping fee associated with your recent order.

After careful review of your request, we regret to inform you that we are unable to approve the refund for the shipping fee at this time. Our records indicate that the shipping fee was applied correctly according to our company's policies and the terms and conditions outlined at the time of purchase.

We understand that this may be disappointing, and we sincerely apologize for any inconvenience this decision may cause. Please know that we always strive to provide transparent and fair service to all our customers.

If you have any further questions or would like to discuss this matter further, please feel free to contact our customer support team at [email-masked]. We are here to assist you and address any concerns you may have.

Once again, we apologize for any inconvenience, and we appreciate your understanding.

Warm regards,

Jerson

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.,

Janice Laurent wants to connect with you for the order below:

Customer Order Number:  200011666994710

Purchase Order No:  108907037584326

Reason for Contact:  Give feedback

Item name/number:  Serta Travis Full Fleece Ultra Soft Electric Throw Heated Blanket for Cold Winter Season Cream/1936697118

Customer Message:

Customer want to ask for a refund on shipping fee costs of $4. Thank you

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team