Subject: RE:Message from Walmart.com Customer: Ask a question, 200011766111449 #Ref 20240302003220231
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 04 Mar 2024 11:14:07 -0800

Hello Cora/ Walmart-

Thank you for your email. We are sorry to hear your order has not arrived. Unfortunately, we cannot see further into FedEx's system as to why there have been no scans for this package; therefore, we have opened a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, they will notify us of the results; and we in turn will contact you with an update. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Jerson

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.,

cora Harriston wants to connect with you for the order below:

Customer Order Number:  200011766111449

Purchase Order No:  108904758502674

Reason for Contact:  Ask a question

Item name/number:  Comfort Spaces Pink/Blue 4-Piece Microfiber Comforter Set Kids Bedding Sets, Full/Queen/473435709

Customer Message:

Is this item still available?  Approximate expected delivery?  Weeks or months?  Thx.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team