Subject: RE:Please contact the customer - My order is delayed #Ref 20240301003120214
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 01 Mar 2024 07:46:21 -0800

Hello Darla/ Walmart-

Thank you for your email. FedEx confirmed that the package is deemed lost. Would you like us to send you a replacement order? If yes, can you provide us the address where we will send the replacement?

Sincerely,

Kyle

Designer Living

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: darla cost

Customer Order Number: 200011585500775

Purchase Order No: 108903319756035

Reason for Contact:  My order is delayed

Item name/number:   Intelligent Design 9-Piece Queen Comforter Sets with Sheet Bed in a Bag Coral Medallion Print Bedding Sets/56028779

Agent message:   My order is delayed. Please let me know its status.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team