Subject: RE:Please contact the customer - Other Reason #Ref 20240229003220207
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 29 Feb 2024 14:52:23 -0800

Hi Tara/ Walmart -

Thank you for bringing this to our attention. Customer satisfaction is our top priority. We strive to provide excellent customer service in a timely manner, and we apologize that this item did not meet your expectations. We understand that you want to keep the item and we regret to inform you that we can't provide an adjustments. If you do not want the item anymore you can process a return request through your walmart account.

Sincerely,

Jerson

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: tara highfilll

Customer Order Number: 200011721236259

Purchase Order No: 108905891399345

Reason for Contact:  Other Reason

Item name/number:   Comfort Spaces Twin XL Comforter Set with Sheets and Side Pockets Medallion 6Pcs Bed in a Bag Black, Size: Twin-XL, Actual Color: Black/961669352

Agent message:   Dear Seller,

The customer is not happy with the quality of the item that they have received and they would like to keep it. Kindly look into the item and issue an adjustment since the customer would like to keep the item.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team