Subject: RE:Please contact the customer - Other Reason #Ref 20240229003220205
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 29 Feb 2024 13:39:10 -0800

Hello Iecha/ Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200011759513345/ Purchase order #: 108905994039263 with the tracking#: 271486132540 has been delivered on 03/30/2023.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Jerson

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: IECHA HOLMES

Customer Order Number: 200011759513345

Purchase Order No: 108905994039263

Reason for Contact:  Other Reason

Item name/number:   Home Essence Spring 7-Piece Coral Down Alternative Bedding with Floral Medallion Print Queen Comforter Set, Size: Queen/606829882

Agent message:    The cx did not get the item, according to the tracking information was delivered front of the garage and the cx was not aware so please replace the item and delivery front of the door

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team