Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 20240228003120177
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 28 Feb 2024 15:08:17 -0800

Hello Zalveria/ Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200011836661760/ Purchase order #: 108905478094140 with the tracking#: 271274551320 has been delivered on 2/26/24.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Kyle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Zalveria Scott

Customer Order Number: 200011836661760

Purchase Order No: 108905478094140

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces 9-Piece Comforter Set Microfiber Navy Blue Bed in A Bag Hypoallergenic Reversible with Side Pockets Bed sets for Queen Bed, Size: Queen, Actual Color: Blue/129158108

Agent message:   hello our custumer never recived this item can we please get a refund or replacement for this item please and thank you

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team