Subject: RE:Message from Walmart.com Customer: Where is my order, 200011775774795 #Ref 20240224003120022
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 26 Feb 2024 08:07:16 -0800

Hello Mckensie/ Walmart-

Thank you for your email. We are sorry to hear your order has not arrived. Unfortunately, we cannot see further into FedEx's system as to why there have been no scans for this package; therefore, we have opened a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, they will notify us of the results; and we in turn will contact you with an update. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Kyle

Designer Living Customer Service

[email-masked]

===============================================================================

Dear Designer Living Inc.,

Mckensie Fischer wants to connect with you for the order below:

Customer Order Number:  200011775774795

Purchase Order No:  108903113059214

Reason for Contact:  Where is my order

Item name/number:  INK+IVY Rhea 100% Cotton Jacquard King/Cal King Quilt Set Percale Reverse 4-Piece Bedding Coverlet Lightweight Summer Comforter, Ivory/Charcoal/1818565587

Customer Message:

Have been waiting almost a month for my order, with no update on shipping information. Where is my order

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team