Subject: RE:Customer: Jeremiah Facemyer, TRK#270665735238, Order# 108836087459111 #Ref 20240222003119800
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 22 Feb 2024 08:14:53 -0800

Hello Steven-

Thank you for your email. The return reason is the customer received an incorrect item. The order was already refunded. Kindly return to stock if the item is in good condition and dispose of it if it is damaged.

Serta Plush Twin XL Top Heated Plush Electric   Mattress Pad Ultra-Soft White

Purchase Order #: 108836087459111|RMA #: 164167276817414730

RETURN REASON

No Longer Wanted

CUSTOMER

Jeremiah Facemyer

ITEM PRICE

$79.99

QUANTITY

x 1

Refunded

RETURN DETAILS

FedExTracking #:270665735238

Request Date:02/07/2024

Return line:1

Customer Order #:200011576106661

Refund Status:Refunded

Channel:In Store

Refund   Date:02/07/2024

Refund Mode:Instant

ORDER DETAILS

Item ID:2883583635

PO Line #:1

Condition:--

ORDER BALANCE

Total Item Price $79.99 x 1$79.99

Shipping:$0.00

Taxes:$5.60

Refund   Amount:$85.59

Sincerely,

Kyle

Designer Living

[email-masked]

===============================================================================

Good Morning,

We received a return from the following customer. I was  able to locate the order, however the order that was return does not match what was ordered. The item number returned was ST55-0254. The item number attached to the order is ST55-0255. Can you please verify if the customer returned the product due to received the wrong item or if it was returned by mistake.

Please see below for photo of return label for reference.

Thank You

Steven Adams

Rework/Returns Clerk

550 Northport Pkwy

Port Wentworth, GA 31407

O:912.373.7778 x 3845