Subject: RE:Please contact the customer - Other Reason #Ref 20240221003119756
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 21 Feb 2024 14:02:01 -0800

Hello Laura/ Walmart Team-

Thank you for your email.  Unfortunately, your return request is past both Walmart and Designer Living's 30-day return policy period; for this reason, we are unable to honor your request at this time.

Sincerely,

Kyle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Laura Wendt

Customer Order Number: 200011006038913

Purchase Order No: 108820375231536

Reason for Contact:  Other Reason

Item name/number:   Comfort Spaces Twin/Twin XL Comforter Set for Girl Bedroom Metallic Scale 3-Piece Pink Bedding Set with Matching Sham And Pillowcase, Size: Twin/Twin-XL, Actual Color: Pink/1682531805

Agent message:   200011006038913
Hi, customer would like to address that she did not use the item and would like to return it. Please send her a return label to ship the item back. Thank you.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team