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Message-ID: <8670df5b222fbaa2@b641eb2a872c5e79>
Date: Mon, 19 Feb 2024 15:11:46 -0800
Subject: RE:Re: Re: Please contact the customer - Other Reason #Ref 20240206003118804
From: "info@designerliving.com" <info@designerliving.com>
To: "c-899ED8BB814F424B8D9D8C601E640BE0@relay.walmart.com" <c-899ED8BB814F424B8D9D8C601E640BE0@relay.walmart.com>
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<p=20style=3d"margin-top:5px;margin-bottom:5px;margin-left:=200in"><span=20=
style=3d"font-family:&#39;Calibri&#39;,&#39;sans-serif&#39;;color:black">He=
llo=20Silvia-</span></p><p=20style=3d"margin-top:5px;margin-bottom:5px;marg=
in-left:=200in;font-variant-ligatures:=20normal;font-variant-caps:=20normal=
;orphans:=202;text-align:start;widows:=202;-webkit-text-stroke-width:=200px=
;word-spacing:=200px"><span=20style=3d"font-family:&#39;Calibri&#39;,&#39;s=
ans-serif&#39;;color:black">&nbsp;</span></p><p=20style=3d"margin-top:5px;m=
argin-bottom:5px;margin-left:=200in;font-variant-ligatures:=20normal;font-v=
ariant-caps:=20normal;orphans:=202;text-align:start;widows:=202;-webkit-tex=
t-stroke-width:=200px;word-spacing:=200px"><span=20style=3d"font-family:&#3=
9;Calibri&#39;,&#39;sans-serif&#39;;color:black">Kindly=20note=20we=20show=
=20record=20of=20a=20return=20back=20to=20our=20warehouse=20for=20the=20ite=
m=20ordered.&nbsp;&nbsp;<span=20style=3d"font-family:&#39;Calibri&#39;,&#39=
;sans-serif&#39;;color:#0D0D0D;background:white">However,=20it=20appears=20=
the=20return=20was=20cancelled=20with=20Walmart=20due=20to=20it=20exceeding=
=20the=20return=20period=20stipulated=20by=20Walmart=20and=20Designer=20Liv=
ing.&nbsp;=20Could=20you=20please=20clarify=20whether=20you=20returned=20th=
e=20item=20in-store=20at=20Walmart=20or=20shipped=20it=20back=20to=20Design=
er=20Living?&nbsp;=20If=20it=20was=20shipped,=20kindly=20provide=20the=20re=
turn=20tracking=20number=20so&nbsp;=20we=20can=20track=20the=20shipment.=20=
Your=20cooperation=20and=20understanding=20is=20greatly=20appreciated.=20Th=
ank=20you.</span></span></p><p=20style=3d"margin-top:5px;margin-bottom:5px;=
margin-left:=200in;font-variant-ligatures:=20normal;font-variant-caps:=20no=
rmal;orphans:=202;text-align:start;widows:=202;-webkit-text-stroke-width:=
=200px;word-spacing:=200px"><span=20style=3d"font-family:&#39;Calibri&#39;,=
&#39;sans-serif&#39;;color:black">&nbsp;</span></p><p=20style=3d"margin-top=
:5px;margin-bottom:5px;margin-left:=200in;font-variant-ligatures:=20normal;=
font-variant-caps:=20normal;orphans:=202;text-align:start;widows:=202;-webk=
it-text-stroke-width:=200px;word-spacing:=200px"><span=20style=3d"font-fami=
ly:&#39;Calibri&#39;,&#39;sans-serif&#39;;color:black">Sincerely,</span></p=
><p=20style=3d"margin-top:5px;margin-bottom:5px;margin-left:=200in;font-var=
iant-ligatures:=20normal;font-variant-caps:=20normal;orphans:=202;text-alig=
n:start;widows:=202;-webkit-text-stroke-width:=200px;word-spacing:=200px"><=
span=20style=3d"font-family:&#39;Calibri&#39;,&#39;sans-serif&#39;;color:bl=
ack">Helita</span></p><p=20style=3d"margin-top:5px;margin-bottom:5px;margin=
-left:=200in;font-variant-ligatures:=20normal;font-variant-caps:=20normal;o=
rphans:=202;text-align:start;widows:=202;-webkit-text-stroke-width:=200px;w=
ord-spacing:=200px"><span=20style=3d"font-family:&#39;Calibri&#39;,&#39;san=
s-serif&#39;;color:black">Designer=20Living</span></p><p=20style=3d"margin-=
top:5px;margin-bottom:5px;margin-left:=200in;font-variant-ligatures:=20norm=
al;font-variant-caps:=20normal;orphans:=202;text-align:start;widows:=202;-w=
ebkit-text-stroke-width:=200px;word-spacing:=200px"><span=20style=3d"font-f=
amily:&#39;Calibri&#39;,&#39;sans-serif&#39;;color:black"><a=20href=3d"mail=
to:info@designerliving.com"=20target=3d"_blank"><span=20style=3d"color:blac=
k;text-underline:none">info@designerliving.com</span></a></span></p><p=20st=
yle=3d"text-wrap:=20wrap;"><br/></p><p=20style=3d"text-wrap:=20wrap;">=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d</p><p><br/></p><p>I=20did=20return=20it=20&amp;=20you=20rejected&=
nbsp;it.=20I=20want=20my&nbsp;money=20back</p><p><br/></p><p>On=20Tue,=20Fe=
b=2013,=202024,=209:09=20AM=20Designer=20Living=20Inc.=20&lt;<a=20href=3d"m=
ailto:s-899ED8BB814F424B8D9D8C601E640BE0@relay.walmart.com">s-899ED8BB814F4=
24B8D9D8C601E640BE0@relay.walmart.com</a>&gt;=20wrote:<br/></p><blockquote=
=20class=3d"gmail_quote"=20style=3d"margin:0=200=200=20.8ex;border-left:1px=
=20#ccc=20solid;padding-left:1ex"><p>Hello&nbsp;Silvia/=20Walmart-</p><p><b=
r/></p><p>Designer=20Living=20has=20a=20strict=2030=20day=20return=20policy=
.=20The=20return=20policy=20starts=20on=20the=20day=20the=20package=20was=
=20delivered.=20This=20order=20was=20delivered=20on=2011/23/2023=20and=20is=
=20over=20a=20month=20late=20on=20our=20return=20policy.=20We=20apologize=
=20for=20the=20circumstances.</p><p><br/></p><p>Sincerely,</p><p>Kyle</p><p=
>Designer=20Living</p><p><a=20href=3d"mailto:info@designerliving.com"=20tar=
get=3d"_blank">info@designerliving.com</a></p><p>=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d</p><p><br/>=
</p><p>So=20you=20keep=20my=20money=20&amp;=20the=20mattress???!!!=20I=20wa=
nt=20my=20refund!!!</p><p><br/></p><p>On=20Tue,=20Feb=206,=202024,=209:21=
=20AM=20<a=20href=3d"mailto:info@designerliving.com"=20target=3d"_blank">in=
fo@designerliving.com</a>=20&lt;<a=20href=3d"mailto:s-899ED8BB814F424B8D9D8=
C601E640BE0@relay.walmart.com"=20target=3d"_blank">s-899ED8BB814F424B8D9D8C=
601E640BE0@relay.walmart.com</a>&gt;=20wrote:<br/></p><blockquote=20class=
=3d"gmail_quote"=20style=3d"margin:0=200=200=20.8ex;border-left:1px=20#ccc=
=20solid;padding-left:1ex"><p>You=20have=20a=20message=20from=20Designer=20=
Living=20Inc.=20-=20Walmart.com=20&nbsp;</p><p><br/></p><hr/><p><br/></p><p=
><strong>=20Sales=20Order=20Id:=20</strong>&nbsp;200011565587876</p><p><str=
ong>=20Item:=20</strong>&nbsp;=20510=20Design=20Quilted=20Upholstered=20Pla=
tform=20Full=20Size=20Bed=20Frame=20with=20Headboard=20Wooden=20Charcoal,=
=20Size:=20Full,=20Actual=20Color:=20Charcoal</p><p><br/></p><p><br/></p><p=
>Hello=20Silvia/=20Walmart=20Team-</p><p>&nbsp;</p><p>Thank=20you=20for=20y=
our=20email.&nbsp;=20Unfortunately,=20your=20return=20request=20is=20past=
=20both=20Walmart=20and=20Designer=20Living&#39;s=2030-day=20return=20polic=
y=20period;=20for=20this=20reason,=20we=20are=20unable=20to=20honor=20your=
=20request=20at=20this=20time.</p><p>&nbsp;</p><p>Sincerely,</p><p>Kyle</p>=
<p>Designer=20Living=20Customer=20Service</p><p><a=20href=3d"mailto:info@de=
signerliving.com"=20target=3d"_blank">info@designerliving.com</a></p><p>=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d</p><p><br/></p><p>Dear=20Designer=20Living=20Inc.&nbsp;</p><p><br=
/></p><p>**=20THIS=20IS=20AN=20ESCALATION=20**</p><p><br/></p><p>This=20is=
=20Walmart=20Customer=20Care,=20contacting=20you=20on=20behalf=20of=20the=
=20customer=20for=20the=20order=20below.=20The=20customer=20is=20receiving=
=20a=20copy=20of=20this=20message.</p><p><br/></p><p><strong>=20Customer=20=
Name:</strong>&nbsp;Silvia=20Mendoza</p><p><strong>Customer=20Order=20Numbe=
r:</strong>&nbsp;200011565587876</p><p><strong>Purchase=20Order=20No:</stro=
ng>&nbsp;108832532775935</p><p><strong>=20Reason=20for=20Contact:=20</stron=
g>&nbsp;Other=20Reason</p><p><strong>=20Item=20name/number:=20</strong>&nbs=
p;=20510=20Design=20Quilted=20Upholstered=20Platform=20Full=20Size=20Bed=20=
Frame=20with=20Headboard=20Wooden=20Charcoal,=20Size:=20Full,=20Actual=20Co=
lor:=20Charcoal/420248020</p><p><strong>=20Agent=20message:=20</strong>&nbs=
p;=20Hello,=20The=20customer=20would=20like=20to=20return=20this=20item=20a=
nd=20it=20is=20unpackaged.=20Please=20help=20the=20customer=20with=20a=20fr=
eight=20pickup=20and=20respond=20to=20the=20customer=20within=2048=20hours.=
=20Thank=20you.</p><p><br/></p><p><br/></p><p><strong>What=20you=20need=20t=
o=20do=20now:</strong></p><p>1.=20Reply=20to=20this=20message=20to=20contac=
t=20the=20customer,=20and=20do=20so=20within=2048=20hours,=20per=20the=20gu=
idelines=20outlined=20in=20the=20<a=20href=3d"https://sellerhelp.walmart.co=
m/s/guide?article=3d000006402#Customer_Service_Requirements"=20target=3d"_b=
lank">Marketplace=20Seller=20Customer=20Care=20Requirements.</a>=0d=0a=20<b=
r/>=202.=20If=20there=20has=20been=20no=20reply=20to=20this=20communication=
=20within=2048=20hours,=20Walmart=20may=20proactively=20refund=20the=20cust=
omer.</p><p><br/></p><p><br/></p><p>Thank=20you,&nbsp;<br/>=20Your=20Walmar=
t=20Customer=20Care=20Team</p><p><br/></p><p><img=20width=3d"1px"=20height=
=3d"1px"=20alt=3d""=20src=3d"http://cccp.relay.walmart.com/o/eJwczE1KxTAQAO=
DTNMsymU7-FlnYNoLwFqInmCTTZ6AvhVoUby-8C3w18jZZEiVRO3CIHq1RXxF9cdqVGsiZLBzCt=
LH4wmKAdTZZtYiABAhWExCaEWDLxjuNwFizpoHglJ3_xl_eH3xeYzkeqvXSqvTrrUYfQlr9PHtN=
r4Q0-zWsfrGgkyWYE6gztr4dA0GV73bvcu7tp_X707nisizvw_TymW639PEfAAD__zsbOLo"/><=
/p><p><br/></p><hr/><p><br/></p><p>Walmart=20Customer=20Service=20Team</p><=
p><br/></p><img=20width=3d"1px"=20height=3d"1px"=20alt=3d""=20src=3d"http:/=
/cccp.relay.walmart.com/o/eJwczEtKxDAYAODTNMvyv_JaZGHTCi5E8XGAf9JUA80InYJ4e=
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w1bXtd-hMOefXgR_y5_vHy_Py9h8AAP__Mos32Q"/></blockquote><p><img=20width=3d"1=
px"=20height=3d"1px"=20alt=3d""=20src=3d"http://cccp.relay.walmart.com/o/eJ=
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