Subject: RE:Message from Walmart.com Customer: Where is my order, 200011716149090 #Ref 20240214003119281
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 14 Feb 2024 10:46:18 -0800

Hello Creshae/ Walmart-

Thank you for your email. We are sorry to hear your order has not arrived. Unfortunately, we cannot see further into FedEx's system as to why there have been no scans for this package; therefore, we have opened a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, they will notify us of the results; and we in turn will contact you with an update. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Kyle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.,

Creshae Knight wants to connect with you for the order below:

Customer Order Number:  200011716149090

Purchase Order No:  108903629350918

Reason for Contact:  Where is my order

Item name/number:  Comfort Spaces Full/Queen Comforter Set for Girl Bedroom Metallic Scale 5-Piece Pink Bedding Set with Matching Sham And Pillowcase/1201487959

Customer Message:

Hello I would like to know where my order is

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team