Subject: RE:Re: Please contact the customer - Other Reason #Ref 20240206003118804
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 13 Feb 2024 07:08:58 -0800

Hello Silvia/ Walmart-

Designer Living has a strict 30 day return policy. The return policy starts on the day the package was delivered. This order was delivered on 11/23/2023 and is over a month late on our return policy. We apologize for the circumstances.

Sincerely,

Kyle

Designer Living

[email-masked]

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So you keep my money & the mattress???!!! I want my refund!!!

On Tue, Feb 6, 2024, 9:21 AM [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200011565587876

Item:   510 Design Quilted Upholstered Platform Full Size Bed Frame with Headboard Wooden Charcoal, Size: Full, Actual Color: Charcoal

Hello Silvia/ Walmart Team-

Thank you for your email.  Unfortunately, your return request is past both Walmart and Designer Living's 30-day return policy period; for this reason, we are unable to honor your request at this time.

Sincerely,

Kyle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Silvia Mendoza

Customer Order Number: 200011565587876

Purchase Order No: 108832532775935

Reason for Contact:  Other Reason

Item name/number:   510 Design Quilted Upholstered Platform Full Size Bed Frame with Headboard Wooden Charcoal, Size: Full, Actual Color: Charcoal/420248020

Agent message:   Hello, The customer would like to return this item and it is unpackaged. Please help the customer with a freight pickup and respond to the customer within 48 hours. Thank you.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team